PRO Services Specialist
About The Position
The PRO Services Specialist helps Floor & Decor build trusted relationships with professional flooring customers and grow their businesses. The position supports the execution of the company’s PRO priorities and reports to the PRO Services Manager. It includes understanding trends in the PRO market and collaborating with Installation Materials, Design Services, and store teams to strengthen sales and serve PRO customers. The role supports the in-store PRO desk, provides customer assistance and order follow-up, promotes PRO programs and credit solutions, and helps educate customers and store associates about Floor & Decor products and selling processes. The position is hourly and may include workdays exceeding eight hours. Travel of up to 20% may be required, including occasional visits with the PRO Services Manager to customers and PRO job sites. The work environment may include warehouse settings and moving vehicles, with noise typically ranging from moderate to noisy. The position involves medium physical work, including occasional lifting or moving of objects weighing 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Excellent customer service skills and a results-oriented approach.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multitask, meet deadlines, and work in a fast-paced environment.
- Ability to perform medium work, including the lifting and moving demands described in the posting.
Nice To Haves
- Associate degree or higher.
- Experience with Salesforce or other CRM software.
- Bilingual ability in Spanish or the most dominant language in the store’s trade area.
Responsibilities
- Execute the PRO Services Blueprint to create a high-quality experience for PRO customers.
- Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, assisting customers, and addressing escalations.
- Work with the Store Team to identify PRO customers.
- Maintain extensive knowledge of Floor & Decor products.
- Train and support the Store Team in using the company’s selling process.
- Understand the PRO business, educate PRO customers, and expand their participation.
- Help PRO customers enroll in the PRO Premier Rewards Program and demonstrate the benefits of the PRO app.
- Promote PRO credit solutions, including Commercial Business Accounts and the PRO Premier Credit Card.
- Coordinate and assist with in-store activities for PRO customers.
- Collaborate on store initiatives.
- Present program and benefit information effectively.
- Occasionally travel with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
- Perform additional similar duties and tasks as needed to meet business objectives.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays and a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
