PRO Services Specialist

Floor & Decor • North Austin, TX

9d

About The Position

The PRO Services Specialist builds relationships with professional flooring contractor customers, earns their trust, and helps grow their businesses. The role supports execution of Floor & Decor’s PRO priorities, including understanding trends in the PRO market and collaborating with Installation Materials and Design Services to build the sales organization and serve PRO customers. The position reports to the PRO Services Manager.

This hourly role supports the in-store PRO desk and customer experience. It involves customer and order support, product and program education, collaboration with the Store Team, and participation in store initiatives. The position may include work exceeding eight hours in a day and travel of up to 20%, including occasional visits to customer and PRO job sites with the PRO Services Manager. The employee may be exposed to a warehouse environment and moving vehicles, with noise typically moderate to noisy. The role involves medium physical work, including occasional lifting or moving of 20–50 pounds and frequent lifting or moving of 10–25 pounds.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and a results-oriented approach.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel objects; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Associate degree or higher.
• Experience with Salesforce or CRM software.
• Bilingual in Spanish or the most dominant language in the store trade area.

Responsibilities

• Execute the PRO Services Blueprint to create a high-quality experience for PRO customers.
• Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, providing customer support, and handling escalations.
• Collaborate with the Store Team to identify PRO customers in the store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team in using the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Encourage and assist PRO customers in signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO app.
• Promote PRO Credit Solutions, including the Commercial Business Account and PRO Premier Credit Card.
• Coordinate and assist with in-store activities for PRO customers.
• Collaborate on store initiatives.
• Present program and benefit information effectively.
• Occasionally travel with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform other similar functions and duties as needed to achieve assigned business objectives.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED