PRO Services Specialist

Floor & Decor • North Charleston, SC

10d • Onsite

About The Position

The PRO Services Specialist builds relationships with professional customers in the hard-surface flooring contractor market, earns their trust, and helps grow their businesses. The role supports Floor & Decor’s PRO priorities and reports to the PRO Services Manager. It includes understanding PRO market trends and collaborating with Installation Materials, Design Services, and the Store Team to strengthen sales and serve PRO customers.

The specialist supports the in-store PRO desk, helps customers with orders and follow-up, maintains product knowledge, and educates customers about PRO programs, rewards, the app, and credit solutions. The role also trains and supports Store Team members on the selling process, coordinates in-store activities, and may travel with the PRO Services Manager to customer and job sites. This is an hourly position that may include workdays exceeding eight hours and travel of up to 20%.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and a results-oriented approach.
• Strong interpersonal skills to interact effectively across roles and diverse cultures.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel objects; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Associate degree or higher.
• Experience with Salesforce or other CRM software.
• Bilingual in Spanish or the most dominant language in the store trade area.

Responsibilities

• Execute the PRO Services Blueprint to provide a high-quality experience for PRO customers.
• Support the in-store PRO desk, including phone calls, order management and follow-up, customer support, and escalations.
• Collaborate with the Store Team to identify PRO customers in the store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team in using the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Help PRO customers enroll in the PRO Premier Rewards Program and demonstrate the benefits of the PRO app.
• Promote PRO credit solutions, including Commercial Business Accounts and the PRO Premier Credit Card.
• Coordinate and assist with in-store activities for PRO customers.
• Collaborate on store initiatives.
• Present programs and benefits effectively.
• Travel occasionally with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional similar duties as necessary to achieve assigned business objectives.

Benefits

• Bonus opportunities and career advancement opportunities.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED