PRO Services Specialist
About The Position
The PRO Services Specialist builds relationships with Floor & Decor professional customers in the hard-surface flooring contractor market, earns their trust, and helps grow their businesses. Reporting to the PRO Services Manager, the specialist supports execution of Floor & Decor’s PRO priorities, including understanding PRO market trends and collaborating with Installation Materials and Design Services to strengthen sales and serve PRO customers. The position supports the in-store PRO desk, helps customers with orders and service needs, promotes PRO programs and credit solutions, and helps store associates understand products and the selling process. The specialist may occasionally travel with the PRO Services Manager to customer or PRO job sites. The role is hourly, may include days exceeding eight hours, and may require travel up to 20%.
Requirements
- High school diploma or equivalent.
- One year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Excellent customer service skills and a results-oriented approach.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multitask, meet deadlines, and work in a fast-paced environment.
- Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Nice To Haves
- Associate degree or higher.
- Experience with Salesforce or CRM software.
- Bilingual ability in Spanish or the most dominant language in the store’s trade area.
Responsibilities
- Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
- Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, supporting customers, and addressing escalations.
- Collaborate with the Store Team to identify PRO customers in the store.
- Maintain extensive knowledge of Floor & Decor products.
- Train and support the Store Team in using the selling process.
- Understand the PRO business to educate PRO customers and expand their participation.
- Help PRO customers enroll in the PRO Premier Rewards Program and download and use the PRO app.
- Promote PRO credit solutions, including the Commercial Business Account and PRO Premier Credit Card.
- Coordinate and assist with in-store activities for PRO customers.
- Collaborate on store initiatives.
- Present program and benefit information effectively.
- Occasionally travel with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
- Perform other similar functions and tasks as needed to achieve assigned business objectives.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays and a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
