Pro Services Manager

Floor & Decor•Lewis Center, OH

About The Position

The Pro Services Manager provides leadership for the Pro business within an assigned sales territory, driving sales growth and profitability through appropriate marketing and sales methods and strong account relationships. The manager monitors key performance indicators for professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial plans. The role reviews customer satisfaction results and uses them to guide local decisions and strategies that improve the competitive position. The position involves prospecting for new clients, managing prospect information, developing pricing and business-development strategies with management, and coordinating sales efforts with sales, operations, and marketing teams. The manager analyzes local markets, follows up on leads and referrals, plans customer visits, presents and sells services, develops proposals and responses to RFQs and RFPs, and builds customer satisfaction and referrals. Frequent travel throughout the assigned territory is required, including air and car travel.

Requirements

Three years of outside sales experience; retail industry experience is preferred.
Demonstrated sales and business-development skills.
Ability to analyze sales data and develop recommendations and solutions.
Excellent planning, organizational, and time-management skills.
Ability to interact effectively at all levels and across diverse cultures.
Persuasive oral and written communication skills and ability to deliver executive-level presentations.
Ability to be an effective team member and handle project assignments responsibly.
Excellent customer-service skills and a results-oriented approach.
Ability to multitask, meet deadlines, and work in a fast-paced environment.
Ability to travel daily throughout the assigned area to call on existing customers and prospect for new customers.

Nice To Haves

Retail industry experience.

Responsibilities

Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
Maintain a current list of prospects in the company-specified electronic database.
Develop pricing and business-development strategies in collaboration with and under the direction of company and/or location management.
Work with sales, operations, and marketing departments to focus sales efforts on developed and internet leads and to develop campaigns that maximize sales efforts.
Participate in trade associations and trade shows and assist with other promotional efforts.
Analyze the local market to identify market opportunities, prospective companies, and associated buyers.
Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
Make sales presentations to prospective customers.
Solicit orders and process approved services to achieve sales goals.
Meet regularly with new clients to assess satisfaction with services and develop a list of strong referrals.
Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining pricing and specifications approval from management as appropriate.
Enhance and maintain business-development skills by participating in assigned training programs.

Benefits

Bonus opportunities and career-advancement opportunities at every level.
401(k) with company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.

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