Pro Services Specialist
About The Position
Floor & Decor seeks a Pro Services Specialist to build relationships with professional flooring contractors, earn their trust, and help grow their businesses. The role supports execution of the company’s PRO priorities and reports to the PRO Services Manager. It includes understanding trends in the PRO market and collaborating with Installation Materials, Design Services, and store teams to strengthen sales and serve PRO customers. The specialist supports the in-store PRO desk, assists customers with orders and follow-up, promotes rewards and credit programs, and helps store associates understand products and the selling process. The position is hourly and may involve workdays exceeding eight hours, travel of up to 20%, occasional visits to customer and PRO job sites, and occasional exposure to warehouse conditions and moving vehicles. The work environment is typically moderate to noisy.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Excellent customer service skills and a results-oriented approach.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multitask, meet deadlines, and work in a fast-paced environment.
- Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects; frequent use of hands and fingers; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Nice To Haves
- Associate degree or higher.
- Experience with Salesforce or other CRM software.
- Bilingual in Spanish or the most dominant language in the store’s trade area.
Responsibilities
- Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
- Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, providing customer support, and addressing escalations.
- Collaborate with the store team to identify PRO customers in the store.
- Maintain extensive knowledge of Floor & Decor products.
- Train and support the store team in using the selling process.
- Understand the PRO business to educate PRO customers and expand their participation.
- Offer and assist PRO customers with enrollment in the PRO Premier Rewards Program, and demonstrate the benefits of the PRO app.
- Promote PRO credit solutions, including Commercial Business Accounts and the PRO Premier Credit Card.
- Coordinate and assist with in-store activities for PRO customers.
- Collaborate on store initiatives.
- Present program and benefit information effectively.
- Travel occasionally with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
- Perform other similar functions, duties, and tasks as needed to achieve assigned business objectives.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays and a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
