PRO Services Specialist

Floor & Decor • Dallas, TX

1d

About The Position

The PRO Services Specialist builds relationships with professional customers in the hard-surface flooring contractor market, earns their trust, and helps grow their businesses. The role supports execution of Floor & Decor’s PRO priorities and reports to the PRO Services Manager. It includes understanding PRO market trends and collaborating with Installation Materials, Design Services, and store teams to strengthen sales and serve PRO customers.

The specialist supports the in-store PRO desk, assists with orders and customer issues, helps customers use PRO programs and credit offerings, and trains and supports store associates on the selling process. The position is hourly and may include workdays exceeding eight hours. Travel may be required up to 20%, including occasional visits with the PRO Services Manager to customers and PRO job sites. The work may involve occasional exposure to a warehouse environment and moving vehicles, with moderate to noisy sound levels.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and a results-oriented approach.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly; frequently handle or feel objects and occasionally stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.

Nice To Haves

• Associate degree or higher.
• Experience with Salesforce or other CRM software.
• Bilingual in Spanish or the most dominant language in the store’s trade area.

Responsibilities

• Execute the PRO Services Blueprint to provide a high-quality experience for PRO customers.
• Support the in-store PRO desk, including phone calls, order management and follow-up, customer support, and escalations.
• Collaborate with the Store Team to identify PRO customers.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team in using the selling process.
• Understand the PRO business, educate PRO customers, and expand their participation.
• Offer and assist PRO customers with signing up for the PRO Premier Rewards Program and downloading and using the PRO app.
• Promote PRO credit solutions, including the Commercial Business Account and PRO Premier Credit Card.
• Coordinate and assist with in-store activities for PRO customers.
• Collaborate on store initiatives.
• Present program and benefit information effectively.
• Occasionally travel with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional similar functions and tasks as needed to achieve business objectives.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off beginning on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED