Pro Services Manager

Floor & Decor • Huntsville, AL

7d

About The Position

The Pro Services Manager leads the Pro business within an assigned sales territory, driving sales growth and profitability through appropriate marketing and sales methods and by building account relationships. The role monitors key performance indicators for assigned professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial plans. It reviews Pro customer satisfaction results and uses customer perspectives to inform local decisions and strategies that improve the business’s competitive position.

The position develops new business through prospecting, customer visits, sales presentations, proposals, and follow-up. It collaborates with company and location management, sales, operations, and marketing teams to develop pricing and business strategies and maximize sales efforts. The role requires daily travel across the assigned area, with frequent air and car travel. The employee may occasionally work in a warehouse environment with moving vehicles and moderate-to-noisy sound levels.

Requirements

• Three years of outside sales experience; retail industry experience is preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills and ability to deliver executive-level presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area to visit existing customers and prospect for new customers.

Nice To Haves

• Retail industry experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain a current list of prospects in the company’s electronic database.
• Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management.
• Work with sales, operations, and marketing to focus sales efforts on developed and internet leads and develop campaigns to maximize sales.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Services Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction with services and develop strong referrals.
• Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining management approval for pricing and specifications as appropriate.
• Enhance and maintain business development skills by participating in assigned training programs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed