Pro Services Manager

Floor & Decor • Madison, AL

5d

About The Position

The Pro Services Manager provides leadership for the Pro business within a designated sales territory. The role drives sales growth and profitability through appropriate marketing and sales methods and by building account relationships. The manager monitors key performance indicators for professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial performance targets. The role also reviews Pro customer satisfaction results and uses customer feedback to guide local decisions and strategies that strengthen the business’s competitive position.

The position requires frequent travel throughout the assigned area to serve existing customers and develop new business. Travel may include air and car travel. The employee may occasionally be exposed to a warehouse environment and moving vehicles; workplace noise is typically moderate to noisy. Physical requirements are classified as Medium Work, including occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds. The role often involves handling or feeling with the hands and fingers, and occasionally standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

Requirements

• Three years of outside sales experience; retail industry experience is preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time-management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills and ability to deliver executive-level presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area to solicit business from existing and prospective customers.

Nice To Haves

• Retail industry outside sales experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain an up-to-date electronic database of prospects as specified by the company.
• Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management.
• Work with sales, operations, and marketing departments to focus sales efforts on developed and internet leads and to develop campaigns that maximize sales efforts.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads to identify buyer influences and timing issues; monitor prospects’ contract calendars and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction with services and develop strong referrals.
• Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining pricing and specifications approval from management as appropriate.
• Enhance and maintain business development skills by participating in assigned training programs.
• Travel throughout the assigned area to call on existing customers and prospect new customers.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed