Pro Sales Representative Manager - Specialty Trades

Home Depot•Atlanta, GA

About The Position

The Pro Sales Representative Manager leads and develops a high-performing team of Pro Sales Representatives to drive revenue growth, expand market share, and build strong relationships with B2B customers. The role ensures the team executes sales strategies aligned with Pro goals, manages the sales pipeline, and converts leads into profitable sales. It includes coaching, training, and mentoring the team, fostering a results-driven culture, and maintaining accountability for an assigned customer portfolio. The manager is expected to understand competitive industry trends, manage the pipeline proactively, and collaborate across functions in support of The Home Depot’s Pro growth strategy. The position typically reports to the Pro Sales Representative Sr. Manager and has 10–14 direct reports. Overnight travel is typically less than 5% of the time.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 4 years of work experience.
High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through equivalent education.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
Excellent written and verbal communication skills.
Strong leadership skills and the ability to motivate and develop sales associates.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Working knowledge of presentation software such as Microsoft PowerPoint.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Demonstrated project management skills.
Experience working with Salesforce or a similar CRM.
Ability to analyze sales data and implement strategies to improve team performance.
Understanding and application of strategic planning to identify, target, and execute plans for sales growth in areas such as building supplies, construction, and lumber.
Bachelor’s degree or equivalent degree in a field of study related to the job.
5 years of work experience.

Responsibilities

Provide solutions and guidance to direct reports to resolve customer issues.
Oversee and support Pro Sales Representatives in identifying new sales opportunities.
Partner with the Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities.
Serve as an escalation point for transactions and coordinate cross-functionally to ensure customer satisfaction.
Coach, train, and mentor direct reports in sales management and relationship-building strategies.
Foster a results-oriented, customer-focused culture that drives engagement and performance.
Provide regular and timely performance feedback to improve and maintain team performance metrics.
Recruit, develop, and lead a high-performing team of Pro Sales Representatives.
Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports.
Oversee daily team operations, including workload distribution and service-level quality.
Track and analyze key performance metrics, including sales, gross margin, and customer engagement.