Trades Manager

Christian Heating, Cooling & Plumbing•Southampton, PA

1d•$85,000 - $115,000

About The Position

Christian Home Services is seeking an experienced Trades Manager to lead a residential service department in Heating & Cooling, Plumbing, or Electrical. This leadership role is responsible for developing technicians, driving operational excellence, delivering outstanding customer experiences, and achieving departmental performance goals. The manager will build a supportive, accountable team culture focused on safety, professionalism, quality workmanship, customer satisfaction, and continuous improvement. Success in the role includes building an engaged team that delivers excellent customer experiences, improving operational and financial performance, increasing productivity and customer retention, reducing callbacks, and helping technicians confidently recommend solutions that meet homeowners’ needs. Christian Home Services describes itself as a team committed to serving customers, supporting employees, and providing opportunities for personal and professional growth. The company may conduct pre-employment background checks and drug testing in accordance with applicable laws.

Requirements

Leadership experience within HVAC, Plumbing, Electrical, or a related residential service industry.
Proven ability to coach and develop field technicians.
Strong understanding of residential service operations and performance metrics.
Experience managing departmental goals, budgets, and team accountability.
Excellent communication and customer relationship skills.
Strong organizational and problem-solving abilities.
Ability to motivate teams while fostering a positive and supportive culture.
Proficiency with service management software, reporting tools, and KPI tracking.
Valid driver's license and clean driving record.

Responsibilities

Lead, mentor, and develop a team of residential service technicians.
Promote a culture centered on safety, professionalism, quality workmanship, and customer satisfaction.
Monitor and improve departmental KPIs, including revenue performance, conversion rates, membership growth, efficiency, callback reduction, and customer experience metrics.
Conduct ride-alongs, coaching sessions, and performance reviews.
Hold technicians accountable to company standards, processes, and customer service expectations.
Collaborate with dispatch, customer service, warehouse, and leadership teams to ensure seamless operations.
Review daily, weekly, and monthly performance reports to identify opportunities for improvement.
Support hiring, onboarding, training, and career development initiatives.
Ensure technicians identify customer needs and present appropriate solutions that enhance comfort, safety, and reliability.
Resolve escalated customer concerns professionally and urgently.
Maintain profitability while delivering an exceptional customer experience.