Pro Sales Representative Manager - Specialty Trades

The Home Depot • Atlanta, GA

5d

About The Position

The Pro Sales Representative Manager leads and develops a high-performing team of Pro Sales Representatives to grow revenue and market share and build strong relationships with B2B customers. The role ensures the team executes sales strategies aligned with Pro goals, maintains a strong sales pipeline, and converts leads into profitable sales. It coaches, trains, and mentors team members, fosters a results-driven culture, and maintains accountability for an assigned customer portfolio. The position also requires awareness of competitive industry trends, proactive pipeline management, and cross-functional collaboration to support The Home Depot’s Pro growth strategy.

The role typically reports to the Pro Sales Representative Sr. Manager and has 10–14 direct reports. Overnight travel is typically less than 5% of the time. Most work is performed sitting in a comfortable indoor area, with frequent opportunity to move about and rare need to move or lift light articles. Unpleasant working conditions are infrequent and not objectionable.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• Minimum of 4 years of work experience.
• Minimum education: high school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.

Nice To Haves

• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software such as Microsoft PowerPoint.
• Ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• Strong leadership skills and ability to motivate and develop sales associates.
• Experience with Salesforce or a similar CRM.
• Ability to analyze sales data and implement strategies to improve team performance.
• Understanding and application of strategic planning to identify, target, and execute sales-growth plans in areas such as building supplies, construction, and lumber.
• Preferred education: bachelor's degree or equivalent in a job-related field.
• Preferred 5 years of work experience.

Responsibilities

• Provide solutions and guidance to direct reports for customer resolution.
• Oversee and support Pro Sales Representatives in identifying new sales opportunities.
• Partner with the Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities.
• Serve as an escalation point for transactions and partner cross-functionally to ensure customer satisfaction.
• Coach, train, and mentor team members in sales management and relationship-building strategies.
• Foster a results-oriented, customer-focused culture that drives engagement and performance.
• Provide regular, timely performance feedback to improve and maintain team performance metrics.
• Recruit, develop, and lead a high-performing team of Pro Sales Representatives.
• Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports.
• Oversee daily team operations, including workload distribution and service-level quality.
• Track and analyze key performance metrics, including sales, gross margin, and customer engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED