Outside Sales Representative/Sales Pro

Genuine Parts Company•Arcadia, WI

About The Position

The Sales Pro is a self-motivated, customer-centric representative responsible for promoting NAPA’s products and services and growing business with new and existing customers. The role focuses on winning new customers, closing deals, sustaining customer relationships, and increasing sales and profits for company-owned NAPA Auto Parts stores. The representative works with the local Store Manager and manufacturers’ representatives to develop sales plans, improve product and program offerings, and build customer knowledge. The position also involves customer education, presentations, and providing responsive service by resolving questions and complaints in person or by telephone.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves, reach upper shelves (up to eight feet) using a stool or ladder when necessary, stand and walk for an entire work shift, and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership capabilities, including communicating proactively, motivating and inspiring others, focusing on results and customer success, thinking strategically, and developing high-performing teams through inclusive leadership, feedback, and trust-building.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify customers’ specific needs and align solutions with NAPA’s offerings.
Work with manufacturers’ representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.