PRN Switchboard Operator

WVU Medicine • Wheeling, IL

12d • Onsite

About The Position

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Nice To Haves

• One (1) year experience in customer service.

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and route written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED