Private Dining & Event Sales Manager

B.F. Saul Company Hospitality Group•Arlington, VA

1d•$65,000 - $70,000

About The Position

The Private Dining & Event Sales Manager is responsible for helping hotel restaurants meet financial goals by selling private dining events and event space. The manager responds to customer inquiries through direct and third-party channels, books events, and develops customer relationships. The role focuses on the Crystal City and Tysons Corner markets at Potomac Social Tavern, O’Malley’s, and Tysons Social Tavern. The position manages restaurant private-event sales, develops leads, upsells and books functions, coordinates event details with clients, outlet managers, and chefs, and supports revenue reporting and outlet website updates. It also builds relationships with local businesses, community organizations, hotel and sales teams, and account leaders. The manager delivers customer service throughout the event experience, supports customer loyalty and brand standards, and handles complaints and disputes according to company procedures. The role requires excellent communication, independent problem-solving, Microsoft Office and Excel skills, and a strong work ethic and professional focus. The manager may work extended hours based on business needs and must be able to walk, stand, carry, and lift throughout an extended shift, including occasionally pushing, pulling, or lifting up to 20 pounds. The listed annual base salary range is $65,000–$70,000.

Requirements

High school diploma or GED and 2 years of experience in sales and marketing, guest services, front desk, or a related professional area; or a bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 1 year of experience in sales and marketing, guest services, or a related professional area.
Excellent oral and written communication skills.
Independent problem-solving skills and ability to identify needed process improvements.
Strong knowledge of Microsoft Office and Excel.
Strong work ethic, professional focus, integrity, and discretion.
Ability to work extended hours based on business needs.
Ability to walk, stand, carry, and lift throughout an extended shift, and occasionally push, pull, or lift up to 20 pounds.

Nice To Haves

Four-year college degree.
Previous experience in proactive lead generation in hospitality and sales.
Knowledge of property-specific business segments, such as group, catering, and transient.
Knowledge of the hospitality industry.

Responsibilities

Increase revenue for property food and beverage outlets and lounges by managing and coordinating restaurant private events.
Assist in creating private-event restaurant sales goals.
Develop leads, upsell events, and book restaurant private-event functions.
Work with clients and stakeholders within established guidelines.
Communicate client specifications to outlet managers and chefs to ensure proper implementation.
Provide required revenue and sales reports.
Update and maintain outlet website information.
Follow up with clients after functions and encourage future bookings.
Manage restaurant space and availability according to established guidelines, room-to-space ratios, and event profitability.
Maintain and demonstrate knowledge of food, beverage, and hospitality industry trends.
Inspect assigned functions before events to confirm they meet client specifications.
Coordinate with out-of-market account leaders to generate local business and grow account share.
Participate in community and hotel networking events.
Visit neighborhood targets and local small-business accounts and coordinate follow-up efforts.
Coordinate with the Area Sales Leader to understand stakeholder hotel needs and priorities and identify focus areas.
Collaborate with sales and catering teams to coordinate complementary, nonduplicative sales efforts.
Handle customer-care issues and refer them to the appropriate owner when necessary.
Support the company’s service and relationship strategy and execute customer-service standards.
Deliver service excellence throughout customer experiences to support customer loyalty and property brand standards.
Assist customers and verify their satisfaction before and during programs or events.
Understand customer needs and recommend appropriate features and services while building customer relationships and loyalty.
Set a positive example for guest relations.
Handle guest complaints and disputes using instant pacification procedures.
Perform other duties as assigned to meet business needs.