Private Client/Trade Ambassador (PT) - Robert Hall Winery

O'Neill Beverages Co., LLC•Paso Robles, CA

8d•Onsite

About The Position

Robert Hall Winery seeks an experienced hospitality professional to shape and lead the estate’s guest experience for collectors, members, trade partners, and VIP guests. This part-time role focuses on relationship-driven hospitality, personalized guest experiences, private-client relationship management, and public representation of the Robert Hall brand. The ambassador partners closely with the Manager, Estate Events & Activations, and works with hospitality, culinary, sales, winemaking, marketing, and leadership teams to coordinate hosting and trade engagement across the estate. The role communicates Robert Hall’s story and values, including its Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ambassador is expected to anticipate guest needs, provide customized service in high-touch environments, and create memorable experiences while supporting guest retention, membership growth, and long-term client engagement. The position is based on-site at Robert Hall Winery and includes indoor and outdoor guest-facing work, winery events, and approximately 5% occasional local and out-of-market travel. It includes weekends, holidays, and evenings as business needs require. This is a non-exempt role with a base compensation rate of $30 per hour; the position may also be eligible for tips or incentive plans, as applicable.

Requirements

At least 3 years of experience in luxury hospitality, retail, resort, or culinary-focused environments, working directly with ultra-high-net-worth individuals, top-tier guests, collectors, members, private clients, VIPs, trade partners, or other discerning clientele.
Demonstrated success building and sustaining long-term client or guest relationships.
Experience hosting personalized, high-touch guest experiences.
Strong understanding of elevated hospitality standards, guest engagement, client follow-up, and relationship-based selling.
Ability to communicate complex or nuanced subjects clearly, warmly, and appropriately for the audience.
Experience using CRM systems or guest databases to document preferences, track relationships, and support follow-up.
Ability to work weekends, holidays, evenings, and events as required.
Must be at least 21 years of age.
California Food Handlers Training and RBS Certification required within 30 days of employment.
Warm, polished, and emotionally intelligent, with strong interpersonal instincts and the ability to adapt to different guests and situations.
Excellent communication and listening skills; calm under pressure and highly organized.
Ability to work independently and contribute positively to a collaborative team environment.
Professional, genuine, and approachable presence, with a passion for hospitality, wine, food, travel, culture, and meaningful guest experiences.
Ability to stand and walk for extended periods throughout the workday.
Ability to lift and carry up to 40 pounds occasionally, including wine cases, event materials, and hospitality equipment.
Ability to navigate stairs, vineyards, production spaces, and outdoor hospitality areas.
Ability to work in varying weather conditions during outdoor events and guest experiences.
Strong attention to detail and ability to manage multiple priorities simultaneously.
Ability to maintain professionalism, composure, and hospitality standards in a dynamic guest-facing environment.
Ability to communicate clearly and effectively with guests, team members, and industry partners.

Nice To Haves

Wine industry experience, particularly in luxury hospitality, private-client sales, or winery membership programs.
Knowledge of Paso Robles, fine wine service, and collector culture.
WSET, Court of Master Sommeliers, or similar wine education.
Experience representing a luxury brand publicly through events, partnerships, or client development activities.

Responsibilities

Host on-site and off-site private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners, in partnership with the Manager, Estate Events & Activations.
Create intentional, welcoming, well-paced, personalized guest experiences that reflect Robert Hall’s quality, character, and standards.
Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story.
Serve as the on-site resource for VIPs, members, and private clients, ensuring a seamless visit and elevated service.
Develop and maintain long-term relationships with collectors, members, and high-value guests.
Serve as an ongoing point of contact for select clients by planning visits, conducting personalized outreach, following up, and providing relationship care.
Maintain accurate guest profiles, relationship notes, preferences, and follow-up details in CRM systems.
Use client insights to support retention, deeper engagement, repeat visits, and thoughtful wine recommendations.
Identify opportunities to deepen guest connections through membership, allocations, library offerings, events, and curated estate experiences.
Host trade partners, sommeliers, distributors, media, and industry guests at the estate in collaboration with the Manager, Estate Events & Activations.
Represent Robert Hall at winery events, charitable functions, community gatherings, and select off-site experiences as directed by the Manager, Estate Events & Activations.
Build relationships with partners who support the winery’s values, hospitality standards, and sustainability commitment.
Partner with sales and leadership teams and the Manager, Estate Events & Activations to cultivate relationships in key markets.
Travel occasionally for trade events, member experiences, and brand representation opportunities.
Coordinate on-site guest visits with the Tasting Room Management Team and the Manager, Estate Events & Activations, with attention to timing, communication, and service flow.
Contribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growth.
Help maintain a calm, team-oriented, and highly professional environment during service and events.