Assistant Manager of Experiences- Robert Mondavi Winery
About The Position
The Assistant Manager, Experiences at Robert Mondavi Winery supports day-to-day hospitality operations and guest experiences. Working with the Hospitality leadership team, this role helps deliver guest programming and ensure visitor interactions reflect the Robert Mondavi brand and Constellation Brands’ values. The position coordinates guest experience logistics, supports the winery’s reputation as a Napa Valley destination, and collaborates with internal and external teams. The role oversees the execution of hospitality activities, including public tastings and tailored guest interactions, and develops guest experience strategies that support revenue growth and KPIs. It monitors feedback and performance data to improve guest satisfaction and business outcomes. It also supports operational standards, staffing schedules, resource allocation, standard operating procedures, financial tracking, inventory control, and hospitality systems including Tock, TripleSeat, and Shopify. The Assistant Manager supports destination marketing, reservation processes, guest communications, outreach campaigns, and collaboration with tourism organizations and neighboring wineries. The position works across departments to support consistent global brand standards and coordinates facility maintenance and guest readiness. The role is based in Oakville, California, requires occasional weekend and evening work, and may involve travel up to 30%.
Requirements
- Bachelor’s degree in hospitality management, business, marketing, or a related field.
- At least three years of hospitality industry experience, including at least one year in a supervisory or assistant management role.
- WSET 2 or better.
- Experience supporting brand positioning and marketing strategies in a guest-focused environment.
- Experience developing, tracking, and interpreting program KPIs related to guest engagement and revenue.
- Experience collecting and using guest feedback to improve guest experiences.
- Proficiency supporting guest programming or new service rollouts.
- Excellent verbal and written communication skills and ability to collaborate effectively with internal teams and deliver outstanding guest service.
- Experience training or mentoring team members and supporting a positive team culture.
- Strong organizational and time management skills; ability to manage multiple responsibilities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Self-motivated, reliable, and able to work independently with initiative and sound judgment.
- Commitment to continuous improvement and high standards of guest experience and brand integrity.
- Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.
- Able to lift 40 pounds on occasion and sit at a workstation for up to two-hour intervals.
- Must have a valid U.S. passport.
- Must be able to travel up to 30%.
Nice To Haves
- Wine industry experience is strongly preferred.
- Luxury hospitality experience is preferred.
- Experience with reservation or customer management systems is a plus.
Responsibilities
- Craft and deliver daily guest experiences and educational programs that foster meaningful connections with visitors.
- Oversee hospitality activities, including public tastings and tailored guest interactions, ensuring consistent, seamless service.
- Develop and implement guest experience strategies that support revenue growth and KPIs, including guest engagement, sales per visitor, and customer retention.
- Monitor guest feedback and analyze performance data to improve experiences and business outcomes.
- Maintain cleanliness, safety, and presentation standards in hospitality environments.
- Support implementation and adherence to standard operating procedures, and contribute to process improvements and SOP refinement.
- Assist with staffing schedules, resource allocation, and day-to-day logistics.
- Track KPIs related to guest engagement, foot traffic, and revenue; contribute insights to monthly business reports and identify operational gaps and opportunities.
- Support daily operations with a focus on cost control and financial and attendance targets.
- Manage stocktaking and inventory control, and support operational systems including Tock, TripleSeat, and Shopify.
- Oversee the reservation process and guest feedback, and support destination marketing and guest communications.
- Collaborate with internal teams and external partners, including local tourism boards, hospitality organizations, and neighboring wineries, on outreach and promotion.
- Work with Brand, Direct to Consumer, Public Relations, Human Resources, and international teams to coordinate guest experiences and uphold consistent brand standards.
- Oversee daily facility maintenance and coordinate logistics to ensure guest spaces, equipment, and visits are ready and presented to a premium standard.
- Train or mentor team members and support a positive team culture.
Benefits
- Comprehensive benefits package for eligible employees, including paid time off, medical, dental, and vision insurance, and a 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
