Assistant Store Manager Experiences - House of Sport
About The Position
The Assistant Store Manager Experiences oversees the store’s specialized experiences, including the rock wall, cage, field or ice rink, golf bays and services, equipment service, and in-store activations where applicable. The role drives revenue, traffic, athlete conversion, and engagement through strategic programming and events, while coordinating event spaces, staffing, communications, execution, and waiver compliance. The position helps ensure assigned departments meet merchandising standards and maintains performance across experience utilization, brand awareness, merchandise attachment, sales, budgets, replenishment, audits, and staff efficiency. It integrates service, selling, and experiences to improve athlete satisfaction and merchandise attachment, and supports compliance with safety, loss prevention, operating procedures, and applicable laws and guidelines. The role plans ahead to create a hassle-free shopping experience, holds teammates accountable to operational and service standards, and promotes additional House of Sport services. It supports community relationships, Sports Matter, marketing, grand openings, and other events. As a people leader, it coaches and develops teammates, manages assigned teams and payroll, supports workforce planning and hiring, and fosters an inclusive, high-energy store environment. It also works to integrate specialized experiences with the broader business.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience, including 1–3 years of retail management experience.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Oversee specialized experiences, including the rock wall, cage, field or ice rink, golf bays and services, equipment service, and in-store activations where applicable.
- Increase revenue, traffic, and athlete conversion through strategic programming, events, couponing, and use of in-store facilities.
- Plan events and recommend effective event-space configurations based on event type, size, space, and availability.
- Oversee event staffing, communications, event-day setup and teardown, and compliance with event waiver requirements.
- Develop innovative opportunities to increase engagement and value through specialized experiences.
- Ensure assigned departments meet merchandising standards for merchandise exposure, visual presentation, pricing, signage, and stockroom readiness.
- Provide product and inventory recommendations to the Executive Director based on local athlete needs.
- Monitor KPIs including experience utilization, brand awareness, merchandise attachment, sales, budgets, replenishment, audits, and staff efficiency.
- Follow safety, loss prevention, and standard operating procedures, along with applicable laws and external governing guidelines.
- Integrate service, selling, and experiences practices to support merchandise attachment, utilization, and athlete satisfaction.
- Plan and organize up to 90 days ahead to improve the shopping experience using store insights and opportunities.
- Hold teammates accountable to operational guidelines, brand standards, customer service expectations, company policies, cash handling procedures, and safety requirements; conduct loss prevention audits as required.
- Promote House of Sport services such as glove steaming, racket stringing, and skate sharpening.
- Support community relationships with the Executive Director or Common Purpose Director and Local Marketing Specialist.
- Partner in good faith efforts to support Sports Matter.
- Serve as a liaison to House of Sport Marketing and support grand openings and other events.
- Train, coach, and develop teammates, build development plans, and make recommendations regarding teammate termination and advancement.
- Directly manage teams in assigned departments and, when serving as Head Coach, have dotted-line responsibility for teammates in other store areas.
- Partner with the Executive Director or Common Purpose Director on long-range workforce management.
- Oversee payroll to meet budget, schedule teammates based on athlete traffic, and analyze sales.
- Foster an inclusive, people-first environment with transparent communication and an engaging, high-energy workplace.
- Partner with the Executive Director or Common Purpose Director on targeted hiring strategies and recruiting in the community.
- Drive programming, revenue, and experience utilization by integrating specialized experiences with the broader business.
Benefits
- Competitive total rewards package that may include incentive, equity, and benefits.
- Generous suite of benefits.
- Compliance with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
