Assistant Store Manager Sales - House of Sport
About The Position
The Assistant Store Manager – Sales drives sales performance and athlete engagement by leading and developing retail teams. The role partners with the Store Manager to develop and execute business growth plans, support long-term operational strategies, and identify opportunities across the store. It leads Captains (Supervisors) directly and influences the broader store team through coaching, development, performance management, and accountability. The Assistant Store Manager ensures company merchandising and presentation standards are met, promotes sales and customer loyalty programs, and models service and selling behaviors that create knowledgeable, athlete-focused experiences. The role also leads training and development, helps manage workforce planning and scheduling, and partners in hiring and team building. It ensures safety, loss prevention, operational standards, company policies, and applicable external requirements are upheld while maintaining a respectful and welcoming store environment.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- 1–3 years of retail management experience or customer-focused experience.
- Candidates must keep cameras on during virtual interviews.
- Candidates may not use AI tools during any part of the interview process.
- Offer is contingent on a satisfactory background check, which may include ID verification.
Responsibilities
- Partner with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
- Identify store opportunities and validate operational programs and processes, such as BOPIS and ship-from-store.
- Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team.
- Manage Captain performance, including development, annual reviews, and promotion recommendations; support accountability for policies and procedures, including disciplinary and termination recommendations.
- Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
- Model service, selling, and leadership behaviors; anticipate athlete needs and provide accurate, knowledgeable product information.
- Lead and validate training initiatives, ensure teammates are equipped to deliver elevated athlete experiences, and create development plans with teammates.
- Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
- Oversee payroll and staff scheduling to align with budget goals and respond to athlete traffic and sales trends.
- Partner with the Store Manager and Captains on targeted hiring strategies, sourcing, recruiting, interviewing, and team building.
- Make hiring decisions for the Captain population and make hourly hiring and termination decisions based on Captain recommendations.
- Coach Captains on interviewing, hiring, and team-building practices.
- Ensure teammates follow operational guidelines, brand standards, customer service expectations, company policies, safety procedures, and loss-prevention requirements.
- Maintain a welcoming and respectful environment for teammates and athletes, and hold teammates accountable for unmet expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
