Wine Educator, Robert Hall Winery
About The Position
Robert Hall Winery is seeking a Wine Educator to deliver refined, personalized wine experiences that reflect the winery’s hospitality philosophy, craftsmanship, and sense of place. The role guides guests through wines, winemaking, vineyard practices, the winery’s story, and the estate, using thoughtful service and engaging storytelling to build meaningful relationships and encourage wine purchases and wine club memberships. In a team-driven environment, the Wine Educator collaborates with hospitality, culinary, and concierge teams to provide seamless daily service and support special events. As a brand ambassador, the role represents the winery on-site and at off-site events while maintaining high hospitality standards and supporting sales, membership growth, and ongoing guest engagement.
Requirements
- At least 21 years of age.
- Exceptional guest service skills and a polished, engaging, professional presence.
- Ability to build rapport and create meaningful guest connections.
- Passion for wine, food, and agriculture, and willingness to deepen knowledge.
- Strong verbal and written communication skills.
- Ability to multitask, remain composed under pressure, and adapt to changing service demands.
- Strong attention to detail and commitment to excellent execution.
- Collaborative, team-oriented, proactive, and solution-driven approach.
- Comfort using technology, including POS systems.
- Availability to work weekends, evenings, holidays, and special events.
- California Food Handler Certification required within 30 days of hire.
- California Responsible Beverage Service (RBS) Certification required within 30 days of hire.
- Additional alcohol service certifications as required.
- Must pass a comprehensive background check and drug screen and comply with company, federal, and state food safety regulations and policies.
Nice To Haves
- Two or more years of experience in luxury hospitality, wine service, or sales preferred.
- Experience with Tock and Commerce7 is a plus.
Responsibilities
- Welcome guests warmly and professionally, creating personalized and memorable experiences.
- Lead curated tastings and tours, explaining wine profiles, winemaking techniques, vineyard practices, and brand stories.
- Build relationships with guests, recognize their preferences, and tailor experiences accordingly.
- Encourage wine purchases and wine club memberships through guest engagement and product knowledge.
- Process transactions using POS systems, including purchases, returns, and daily reconciliation.
- Collaborate with hospitality, culinary, and concierge teams to coordinate guest flow and service.
- Maintain clean, inviting guest-facing areas and luxury presentation standards.
- Support winery member, trade, and client events, including setup, guest engagement, and breakdown.
- Represent the winery professionally at on-site and off-site events.
- Maintain current knowledge of wines, vintages, compliance regulations, and shipping laws.
- Develop knowledge of wine, hospitality, and sales through training and self-development.
- Champion company values, sustainability initiatives, and excellence.
- Communicate and collaborate effectively, contributing to a positive team environment.
- Adapt to changing priorities and guest needs in a fast-paced setting.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability coverage
- 401(k) with company match
- Paid time off
- Holidays
- Potential eligibility for bonuses, incentive plans, or tasting room tip pools, as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
