Assistant Manager of Experiences- Robert Mondavi Winery

Constellation Brands•Oakville, CA

7d•Onsite

About The Position

The Assistant Manager, Experiences at Robert Mondavi Winery supports the day-to-day operations of hospitality and guest experiences. Working with the Hospitality leadership team, this role helps deliver engaging guest programming and ensures visitor interactions reflect the Robert Mondavi brand and Constellation Brands’ values. The role coordinates guest experience logistics, supports winery operations, and helps maintain the winery’s reputation as a premier Napa Valley destination. Responsibilities span guest programming, hospitality operations, financial and business support, destination marketing, cross-functional collaboration, and facility coordination. The Assistant Manager oversees execution of hospitality activities, including public tastings and tailored guest interactions, and develops guest experience strategies that support revenue and performance goals. The role monitors feedback and performance data to improve guest satisfaction and business outcomes. The position supports operational standards and procedures, staffing schedules, resource allocation, inventory control, and operational systems including Tock, TripleSeat, and Shopify. It also contributes to KPI tracking, monthly business reporting, cost control, and financial and attendance targets. The Assistant Manager oversees reservations and guest feedback, collaborates with internal departments and external partners on destination marketing, and works with international teams when needed to maintain global brand standards. The role also coordinates facility maintenance and guest readiness. This is a full-time position based in Oakville, California. The role requires schedule flexibility, including occasional evenings and weekends, and travel of up to 30%. The stated salary range is $72,700 to $106,700. Benefits include paid time off, medical, dental, and vision insurance, and a 401(k).

Requirements

Bachelor’s degree in hospitality management, business, marketing, or a related field.
At least three years of hospitality industry experience, including at least one year in a supervisory or assistant management role.
Proven experience in hospitality, event coordination, or guest services.
WSET Level 2 or better.
Strong organizational, time-management, verbal communication, and written communication skills.
Collaborative and proactive approach to working with internal and external teams.
Financial acumen, including knowledge of budgeting and cost control and ability to interpret KPIs.
Experience developing, tracking, and interpreting program KPIs related to guest engagement and revenue.
Experience collecting and leveraging guest feedback to improve guest experiences.
Ability to support brand positioning and marketing strategies in a guest-focused environment.
Experience supporting guest programming or new service rollouts.
Experience training or mentoring team members and supporting a positive team culture.
Ability to manage multiple responsibilities in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Self-motivated, reliable, and able to work independently with initiative and sound judgment.
Commitment to continuous improvement and maintaining guest experience and brand standards.
Flexibility in work style, location, and schedule, including occasional evening and weekend availability.
Valid U.S. passport.
Able to lift 40 pounds on occasion and sit at a workstation for intervals of up to two hours.

Nice To Haves

Wine industry experience is strongly preferred.
Luxury hospitality experience is preferred.
Experience with reservation or customer management systems is a plus.

Responsibilities

Craft and deliver daily guest experiences and educational programs that foster lasting connections with visitors.
Oversee hospitality activities, including public tastings and tailored guest interactions, ensuring consistent and memorable service.
Develop and implement guest experience strategies that support revenue growth and KPIs such as guest engagement, sales per visitor, and customer retention.
Monitor guest feedback and analyze performance data to improve experiences, satisfaction, and business outcomes.
Maintain hospitality environments to high standards of cleanliness, safety, and presentation.
Support implementation and adherence to standard operating procedures and contribute to refining procedures and improving processes.
Assist with staffing schedules, resource allocation, and daily logistics to optimize service delivery.
Track KPIs related to guest engagement, foot traffic, and revenue; contribute insights to monthly business reports and identify operational gaps or opportunities.
Support daily operations with attention to cost control and financial and attendance targets.
Manage stocktaking and inventory control, and support and oversee systems including Tock, TripleSeat, and Shopify.
Oversee the reservation process and monitor guest feedback throughout reservations and visits.
Collaborate with internal teams and external partners to promote Robert Mondavi Winery as a Napa Valley destination, including participating in outreach with tourism boards, hospitality organizations, and neighboring wineries.
Work with Brand, Direct to Consumer, Public Relations, Human Resources, and international teams as needed to align hospitality activities with business objectives and brand standards.
Oversee daily facility maintenance and coordinate logistics to ensure guest spaces and equipment are maintained and visits are guest-ready.
Train or mentor team members and support a positive team culture.
Travel up to 30% and work evenings and weekends on occasion as required.