Client Ambassador Strategist
About The Position
Veterinary United is seeking a hospitality-driven leader to elevate the client experience across its 20+ veterinary clinics in Michigan. The Client Ambassador Strategist uses hospitality and service expertise to lead, develop, and support front-desk teams, known as Client Ambassadors. The role focuses on creating a consistently welcoming, inclusive, and professional experience for clients across clinic locations. The position involves designing and delivering onboarding and training, visiting clinics to coach teams, partnering with clinic leaders to build a service-focused culture, and improving systems and workflows that affect the client journey. The Strategist also connects front-desk teams with the home office and leads initiatives focused on communication, empathy, and hospitality excellence. Basecamp is used to stay organized and connected across clinics. Veterinary clinical experience is not required; the company will provide veterinary-specific learning.
Requirements
- Experience training or supervising guest-service or front-desk teams.
- Strong organizational and communication skills.
- Ability to lead with empathy, confidence, and presence.
- Collaborative mindset and interest in team culture.
Nice To Haves
- Background in hotels, resorts, or hospitality leadership; strongly preferred.
- Curiosity about veterinary medicine; clinical experience is not required.
Responsibilities
- Design and deliver engaging onboarding and training programs for Client Ambassadors.
- Conduct on-site visits to coach and empower front-desk teams.
- Collaborate with clinic leaders to foster a service-focused team culture.
- Improve systems and workflows that affect the client journey.
- Act as a communication bridge between front-desk teams and the home office.
- Lead service initiatives focused on communication, empathy, and hospitality excellence.
- Use platforms such as Basecamp to stay organized and connected across clinics.
Benefits
- Competitive base salary.
- Paid time off.
- Monthly healthcare stipend.
- Optional dental and vision plans.
- Planet Fitness membership.
- 401(k) with match after one year.
- Mission-driven team that values culture and kindness.
- Opportunity to shape client care in veterinary medicine.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
