Veterinary Receptionist/Client Ambassador

Success Today Staffing • Lansing, MI

13d

About The Position

Waverly Animal Hospital of Lansing, part of the Veterinary United family, is seeking a Client Ambassador to support daily hospital operations and provide an inviting, efficient front desk experience. The role is suited to someone who is friendly with pets and people, energetic, and eager to deliver a positive experience for clients and their animals. As the first point of contact, the Client Ambassador helps set a welcoming tone while contributing to a supportive environment focused on individual care for patients and clients.

The position combines reception and administrative duties with occasional support for kennel and boarding staff. It involves interacting with animals, including those that may be anxious or aggressive, and working in a dynamic, high-energy environment. Veterinary United emphasizes teamwork, kindness, positivity, leadership, growth, and team camaraderie.

Requirements

• High school diploma or GED.
• At least 1 year of prior customer service experience.
• Ability to lift up to 50 lbs. without restriction.
• Comfort working around animals, including animals that may be anxious or aggressive.
• Ability to stand, sit, and move frequently; bend, kneel, and stretch as needed to assist pets and clients; and maintain composure and control in a dynamic, high-energy environment.

Nice To Haves

• Reception experience is highly preferred.

Responsibilities

• Greet clients and pets warmly upon arrival.
• Answer multi-line phones, schedule appointments, and update medical charts.
• Process monetary transactions and handle client payments.
• Perform administrative tasks such as filing, data entry, stocking, scanning, and uploading records.
• Support kennel and boarding staff as needed, including dog walking, feeding, and check-in/check-out.
• Keep the reception area clean and organized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED