Veterinary Receptionist/Client Ambassador
About The Position
Waverly Animal Hospital of Lansing, part of the Veterinary United family, is seeking a Client Ambassador to support daily hospital operations and create an inviting, efficient front-desk experience. The role is suited to an energetic, pet- and people-friendly candidate who enjoys helping clients and animals and wants to grow in veterinary medicine. As the first point of contact, the Client Ambassador helps set a positive tone through warm, attentive customer service and contributes to individualized care for patients and clients. The position includes front-desk, administrative, payment-processing, and appointment-scheduling duties, along with support for kennel and boarding staff as needed. The successful candidate helps maintain a welcoming reception area and can work calmly in a dynamic, high-energy environment around animals, including animals that may be anxious or aggressive. Veterinary United describes its culture as focused on teamwork, kindness, positivity, leadership, growth, and opportunities for team building and camaraderie.
Requirements
- High school diploma or GED.
- At least 1 year of prior customer service experience.
- Ability to lift up to 50 lbs. without restriction.
- Comfort working around animals, including those that may be anxious or aggressive.
- Ability to stand, sit, and move frequently; bend, kneel, and stretch as needed to assist pets and clients; and maintain composure and control in a dynamic, high-energy environment.
Nice To Haves
- Reception experience is highly preferred.
Responsibilities
- Warmly greet clients and pets upon arrival.
- Answer multi-line phones, schedule appointments, and update medical charts.
- Process monetary transactions and handle client payments.
- Perform administrative tasks, including filing, data entry, stocking, scanning, and uploading records.
- Support kennel and boarding staff as needed, including dog walking, feeding, and check-in/check-out.
- Maintain a clean and organized reception area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
