Veterinary Receptionist / Client Service Representative
About The Position
Healing Arts Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Join a compassionate, high-performing team at Healing Arts Veterinary Center in beautiful West Palm Beach, Florida! We’re a fast-paced, team-oriented hospital dedicated to providing exceptional, individualized care using advanced technology—including Digital X-Ray, Ultrasound, Laser Therapy, and an underwater treadmill. We’re seeking a motivated team player who thrives in a collaborative environment and values both professional growth and compassionate care. If you’re ready to grow your skills in a modern, supportive veterinary practice while enjoying the vibrant lifestyle of West Palm Beach, we’d love to hear from you!
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist experience required
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Experience working with veterinary practice management software, especially Cornerstone, preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Serve as the welcoming face of the hospital.
- Create exceptional client experiences.
- Build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phones and in-person interactions.
- Process transactions.
- Support clients with essential information about our services.
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
