Veterinary Receptionist / Client Service Representative
About The Position
Grant Creek Veterinary Services is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. At Grant Creek Veterinary Services in Missoula, Montana, we are committed to providing high-quality veterinary care with a personal touch. Our team of three dedicated veterinarians and experienced staff focuses on preventive medicine, dental care, and internal medicine, utilizing advanced diagnostic equipment and techniques to ensure the best possible outcomes for our patients. We strive to build lasting relationships with our clients and their pets, treating every animal with compassion, respect, and individualized attention. Join our team and become part of a practice that values integrity, professionalism, teamwork, and the health and well-being of every pet in our care.
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
