Private Access Engineer II

Centene Corporation•Remote-MO, MO

2d•$75,300 - $135,400

About The Position

This role supports the operation, growth, and continued improvement of the organization’s private access services. The engineer provides engineering and operational support for Zscaler Private Access (ZPA), including application onboarding, lifecycle management, troubleshooting, and service improvements. The role works with application owners, infrastructure teams, vendors, and other internal teams to design and implement secure private access solutions for enterprise applications. It also contributes to reliable service delivery through documentation, monitoring, issue ownership, incident response, root cause analysis, and process improvement. The position requires a bachelor’s degree in a quantitative or business field, such as statistics, mathematics, engineering, or computer science, and 2–4 years of related experience, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills. Experience with ZPA or similar ZTNA technologies and relevant networking, security, identity, cloud, or Zscaler certifications are preferred. The role requires U.S. work authorization without current or future employment-based visa sponsorship.

Requirements

Bachelor’s degree in a quantitative or business field, such as statistics, mathematics, engineering, or computer science, and 2–4 years of related experience; or equivalent experience acquired through applicable knowledge, duties, scope, and skills.
Must be authorized to work in the U.S. without the need for current or future employment-based visa sponsorship.
Knowledge of identity and authentication technologies such as SAML, OIDC, Entra ID, Okta, or Ping Identity.
Strong understanding of DNS, TCP/IP, routing, and general network troubleshooting.
Experience troubleshooting application-access, authentication, and connectivity issues.
Familiarity with cloud-hosted and on-premises application architectures.
Experience with log analysis, troubleshooting tools, and structured problem-solving methodologies.
Intermediate ability to acquire knowledge in area of specialty.
Intermediate ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
Intermediate ability to work independently.

Nice To Haves

Experience with Zscaler Private Access (ZPA) or similar Zero Trust Network Access (ZTNA) technologies.
Experience with scripting or automation technologies such as PowerShell or Python.
Relevant networking, security, identity, cloud, or Zscaler certifications.

Responsibilities

Provide engineering and operational support for Zscaler Private Access (ZPA), including application onboarding, lifecycle management, troubleshooting, and service improvements.
Proactively identify opportunities to improve processes, documentation, operational efficiency, and service reliability.
Work with application owners, infrastructure teams, and vendors to design and implement secure private access solutions for enterprise applications.
Troubleshoot complex application-access issues involving authentication, application connectivity, DNS, network routing, and policy enforcement.
Configure and support private access technologies, including application segments, access policies, connector groups, identity integrations, and related platform components.
Participate in onboarding new applications and services to the private access platform while supporting positive user experiences and security requirements.
Collaborate with identity, networking, cloud, security, server, application, and support teams to resolve issues and improve service delivery.
Develop and maintain technical documentation, operational procedures, implementation standards, and support guidance.
Monitor service health, identify recurring issues, analyze operational trends, and propose improvements to reliability, scalability, and supportability.
Build productive working relationships with technology vendors and internal stakeholders to support platform operations and strategic initiatives.
Own issues from initial report through validation, communication, documentation, and resolution.
Contribute to architectural discussions, project planning, and implementation involving secure application access and related technologies.
Provide technical guidance and share knowledge with peers, support teams, and stakeholders.
Participate in incident response, root cause analysis, and problem management activities related to private access services.
Perform other duties as assigned.
Comply with all policies and standards.