Patient Access Representative II

Sutter Health•San Francisco, CA

9d•$35 - $49

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greeting patients and family members and obtaining or verifying relevant details during registration and financial clearance for services. Enhances the patient experience through customer service at the point of service and demonstrates knowledge of Sutter’s health system and service offerings.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
General knowledge of patient access and financial counseling functions in acute and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
Time management skills and the ability to manage frequent in-person patient contacts while maintaining and documenting data effectively.
Ability to work accurately and efficiently in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
Verbal and written communication skills and active listening skills.
Accuracy and attention to detail.
Decision-making and problem-solving skills.
Ability to work concurrently on a variety of tasks and projects in a diverse environment.
Ability to meet or exceed targeted customer service, productivity, and quality standards.
Computer proficiency.

Responsibilities

Greet patients and family members and obtain or verify information needed for registration.
Register and financially clear patients for service delivery.
Provide customer service as the point of contact at the point of service.
Maintain and document data accurately in patient registration systems.
Work with and maintain confidential information.