Patient Access Representative II

Baptist Health • Jacksonville, FL

6d • Onsite

About The Position

The Patient Access Representative II registers patients accurately and efficiently, uses multiple systems and interfaces, and is cross-trained to work in multiple patient access areas. The role provides service excellence to patients and visitors during face-to-face and telephone interactions. It contributes to annually defined Patient Access Services goals, including collections and palm scanning. The representative maintains a strong understanding of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO; maintains professional relationships with clinical and non-clinical team members; explains compliance documentation and ensures required patient consent forms are completed; and protects patient privacy in accordance with HIPAA guidelines.

The primary location is the Town Center - Main Building Freestanding ED at 4085 Town Center Pkwy, Jacksonville, FL 32246, United States of America.

Responsibilities

• Register patients accurately and efficiently.
• Use multiple systems and interfaces.
• Work in multiple patient access areas through cross-training.
• Provide service excellence to patients and visitors during face-to-face and telephone interactions.
• Contribute to annually defined Patient Access Services goals, including collections and palm scanning.
• Maintain a strong understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO.
• Maintain professional relationships with clinical and non-clinical team members.
• Articulate compliance documentation and ensure required patient consent forms are completed.
• Maintain patient privacy in accordance with HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed