Patient Access Representative II

HealthPoint Careers•Renton, WA

About The Position

The Patient Access Representative II (PAR II) expands on the Patient Access Representative I role, supporting multiple service lines through multiple patient communication channels, including the patient portal, phone, and chat. The role may also involve projects that support Patient Access, HealthPoint’s mission, and organizational strategic objectives. Compensation depends on skills and experience. HealthPoint is a community-based, community-supported, and community-governed network of nonprofit health centers. Founded in 1971, it provides expert, high-quality care to people regardless of their circumstances. The organization emphasizes respectful, team-oriented work and a commitment to its mission, core values, and goals. The position requires proof of COVID-19 vaccination before starting; HealthPoint does not accept the Johnson & Johnson vaccine as proof. New hires must also provide documentation of required immunizations or immunity for MMR, varicella, annual influenza, and TB QuantiFERON Gold. Employees working in a HealthPoint clinic must additionally provide proof of Tdap vaccination within the last 10 years and, for clinical positions with potential bloodborne exposure, Hepatitis B vaccination. Documentation is due before the start date. HealthPoint can provide required vaccinations or immunity titers at no cost if documentation is unavailable.

Requirements

Experience in a customer service setting and/or a process-driven workplace.
Strong written and verbal communication skills.
Ability to read and interpret technical and other complex documents.
Ability to communicate with a diverse patient population, relay complex information, and communicate professionally and in an organized manner, verbally and in writing.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions; consider constructive alternatives and short- to long-term solutions; and develop and implement action plans.
Basic operating knowledge of Windows and Microsoft Word.
Maintain good attendance, punctuality, and work fully scheduled shifts.
Provide required immunization or immunity documentation before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold; clinic employees also need Tdap documentation, and applicable clinical positions need Hepatitis B documentation.

Nice To Haves

Bilingual skills, ideally Spanish, Somali, Arabic, Dari, Punjabi, or Russian.
Technical degree or certificate, or a combination of experience and education.
Intermediate typing and 10-key skills with a high level of accuracy.
Previous experience with scheduling software, customer information systems, Microsoft Outlook, and Excel.

Responsibilities

Complete daily and weekly projects in a timely manner.
Conduct patient outreach in support of HealthPoint quality measures.
Participate in process improvement projects using HealthPoint’s Lean Management System.
Serve as a peer connector for new hires, gather feedback, and present it to contact center leadership.
Support multiple service lines through multiple patient communication channels.
Attend staff and in-service meetings and participate in agency committees and task force activities.
Maintain good attendance, punctuality, and work fully scheduled shifts.
Demonstrate respectful, professional behavior that supports a team-oriented work environment.
Support and integrate HealthPoint’s mission, core values, and goals into appropriate programs and services.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for employees and eligible dependents.
HSA and FSA options.
Employer-paid life insurance, AD&D, and disability coverage.
401(k) retirement plan with employer match.
Paid Time Off (PTO) and Extended Illness Time Away.
Eight paid holidays and three floating holidays.
Compassion Time Away and Opportunity Time Off for extended personal time away.
Employee Assistance Program (EAP) and employee wellness program.
Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
Professional development, ongoing learning, and opportunities for career growth.