Patient Access Manager II

Conifer Health Solutions • Framingham, MA

8d • $87,301 - $130,951 • Onsite

About The Position

The Patient Access Manager leads daily Patient Access operations, including registration processes, pre-service and point-of-service financial clearance, and related functions. The role contributes to short- and long-range planning, actively manages budgets and costs, develops and implements action plans, and oversees operational metrics to ensure the department meets client and Conifer goals, service-level agreements, and budgetary guidelines.

The manager oversees staffing, including identifying staffing needs, selecting and onboarding employees, wage and salary activities, orientation, and training. The role mentors supervisors, supports staff engagement and alignment with organizational strategy and goals, enforces departmental and hospital policies, and helps develop policies consistent with hospital and corporate guidelines. The manager communicates operational information and issues to staff, the Director, and CFO, and raises problems to their supervisor with recommended solutions.

This role has supervisory responsibility for Patient Access supervisors and indirect responsibility for Patient Access Representatives. It may serve as the standalone leader at a hospital facility. The position is based in a hospital work environment, requires sitting, and may require on-call availability and work hours or days based on departmental or system needs.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Thorough knowledge of healthcare information systems.
• Clear understanding of revenue cycle management and regulatory agencies.
• Ability to receive and express detailed information through oral and written communications.
• Strong knowledge of and ability to drive operational metrics.
• Extensive knowledge of the relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.
• Ability to work in a sitting position.
• Must be available to work hours and days as needed based on departmental or system demands and be on-call as needed.
• As applicable and permitted by law, obtain and provide confirmation of required vaccinations and screenings before employment starts.

Nice To Haves

• College degree.
• 3–5 years of healthcare supervisory experience.

Responsibilities

• Lead all daily Patient Access operations.
• Assist with short- and long-range planning recommendations for registration processes, pre-service and point-of-service financial clearance, and Patient Access functions.
• Manage budgets and costs.
• Develop and implement action plans.
• Manage operational metrics to meet client and Conifer goals, service-level agreements, and budgetary guidelines.
• Oversee staffing activities, including documenting and identifying staffing needs, selecting staff, wage and salary activities, orientation, and training.
• Mentor supervisors and promote staff engagement and commitment to organizational strategy, mission, and goals.
• Communicate proactively with the direct supervisor to support personal growth in knowledge and skills.
• Enforce departmental policies, practices, procedures, and work rules in accordance with approved hospital policies.
• Assist in developing policies in accordance with hospital and corporate guidelines.
• Communicate appropriate information to staff and provide feedback to the Director and CFO.
• Communicate deficits and problems to the supervisor and recommend improvement solutions.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Paid time off, including vacation and sick leave, with a minimum of 12 days per year.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare benefits, AD&D, and auto and home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED