Patient Access Manager II

Conifer Health Solutions

About The Position

Responsible for leading all daily Patient Access operations. The role supports short- and long-range planning for Registration Process areas, including pre-service and point-of-service financial clearance activities, and manages operational performance, staffing, budgets, policies, and team development. The manager may serve as the standalone leader at a hospital facility, but cannot be a Manager, PA II when a PAD is on-site. The position supervises Patient Access supervisors and representatives, with responsibility for hiring, training, assigning and directing work, performance appraisals, employee recognition and discipline, and resolving complaints and problems. The role reports to a Director I or II, or to a Market Director who is not on site. Conifer Health supports clients in more than 135 local regions nationwide and works to strengthen financial and clinical performance, improve the patient healthcare experience, and advance quality, cost, and access. Compensation is $87,300.60–$130,950.89 annually, depending on location, qualifications, and experience. Candidates may be required, as applicable and permitted by law, to provide confirmation of required vaccinations and screenings before starting employment.

Requirements

High school diploma or equivalent.
Excellent interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Thorough knowledge of computer systems in a Health Care Information System.
Clear understanding of Revenue Cycle Management and regulatory agencies.
Ability to receive and express detailed information through oral and written communications.
Strong knowledge of and ability to drive operational metrics.
Must be able to work in a sitting position.
Must provide confirmation of required vaccinations and screenings before employment when applicable and permitted by law.

Nice To Haves

College degree preferred.
Three to five years of healthcare supervisory experience preferred.
Extensive knowledge of the relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.

Responsibilities

Assist with short- and long-range planning recommendations for Registration Process areas, including pre-service and point-of-service financial clearance activities and Patient Access functions.
Practice budget and cost management and develop and implement identified action plans.
Manage operational metrics to ensure the department meets client and Conifer goals, including Service Level Agreements and budgetary guidelines.
Manage staffing activities, including documenting and identifying staffing needs, selecting staff, wage and salary activities, orientation, and training.
Mentor supervisors and support staff engagement and commitment to strategy, mission, and goals.
Communicate proactively with the direct supervisor to support personal growth in knowledge and skills.
Enforce departmental policies, practices, procedures, and work rules in accordance with approved hospital policies; assist in developing new policies consistent with hospital and corporate guidelines.
Communicate appropriate information to staff and provide feedback to the Director and CFO.
Communicate deficits and problems to the supervisor and recommend improvement solutions.
Interview, hire, train, plan, assign, and direct the work of employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Be available to work hours and days as needed based on departmental or system demands and be on call as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Business travel insurance
Paid time off, including vacation and sick leave; minimum 12 days per year, accrued at approximately 1.84 hours per 40 hours worked
401(k) with up to 6% employer match
10 paid holidays per year
Health savings accounts
Healthcare and dependent flexible spending accounts
Employee Assistance Program
Employee discount program
Voluntary pet insurance
Voluntary legal insurance
Voluntary accident and critical illness insurance
Voluntary long-term care insurance
Voluntary elder and childcare benefits
Voluntary AD&D insurance
Voluntary auto and home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act