Print Production Specialist

Ricoh Americas Holdings•Cleveland, OH

About The Position

The Print Production Specialist supports print production and related services, including operation and maintenance of high-end production equipment, copy and mail center services, convenience copier fleet management, and other site support functions. Depending on business needs and site configuration, the role may involve roll-fed press operation, copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, or mailroom duties. This is an allocated position that exists only when business needs warrant it and requires approval from the Regional Director of Services. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. The specialist sets up, calibrates, operates, and troubleshoots equipment; prepares and checks projects for accurate, timely completion; and maintains equipment, supplies, inventories, and required reporting. The role also includes diagnostics, installation, removal, retrofits, repairs, or replacement of components for assigned office products, along with technical training on new equipment as assigned. The work is typically performed in an office environment and includes some physical activity.

Requirements

High school diploma or equivalent.
Minimum of 3 years of related experience.
Technical aptitude to learn the setup, including software controls, and operation of complex printing equipment.
Excellent customer service skills.
Good organizational skills and ability to prioritize.
Ability to use, calibrate, and troubleshoot office and complex technical equipment.

Nice To Haves

Three years of experience in a roll-fed printing environment is preferred.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Provide copy and mail center services, convenience copier fleet management, and various support services.
Maintain and operate high-end production equipment, including roll-fed continuous production systems.
Set up, calibrate, and monitor equipment performance.
Prepare, inspect, compile, and assemble projects accurately and on time.
Meet deadlines while maintaining quality and error-free work.
Meet facility standards for time productive statistics and maintain required reporting tools.
Calibrate equipment to match originals in color and quality as required.
Transfer files electronically from the network to color equipment.
Operate duplication equipment to produce error-free work.
Maximize print performance by simultaneously performing at least two functions on print equipment when workflow permits.
Troubleshoot hardware and software issues with equipment.
Correct simple machine problems, such as clearing jams, refilling toner, and replacing machine oil, and use machine codes to report equipment failures.
Maintain a professional appearance according to company standards and keep the work area clean and organized.
Maintain and order equipment-part inventories according to company guidelines and processes.
Meet attendance standards, including punctuality, scheduled hours, and required overtime.
Organize jobs by validating job names and numbers, reviewing Job Request Form instructions, and organizing supplies.
Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
Demonstrate required digital competencies for assigned products and level assignments.
Troubleshoot and repair equipment or replace components as necessary.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.