Print Production Level 3

Computer Task Group, Inc•Middletown, PA

2d•Onsite

About The Position

The Print Production Level 3 operates digital, color, and high-volume printing, copying, finishing, folding, and inserting equipment. The role receives, reviews, electronically logs, schedules, estimates, and tracks production jobs; prepares and optimizes files for print quality; and performs quality inspections throughout production. It also supports document processing and distribution, variable-data printing, file management, production records, equipment maintenance and troubleshooting, equipment tracking, fax processing, billing logs, and basic data entry. The position provides basic equipment training to customers and may coach and mentor coworkers. It follows established procedures and develops processes or templates when needed to improve production efficiency. The role is located in Middletown, Pennsylvania, and is listed as an hourly consultant position, Monday through Friday, 8:00 a.m. to 5:00 p.m., at $19.00 per hour.

Requirements

Minimum of one year of experience in a customer service environment.
Post-high-school technology training or equivalent technical experience is required.
High school diploma or equivalent required.
Proficiency with computers, including file management, data entry, email, networked devices, printers, and internet applications.
Intermediate Microsoft Office skills, including Word, Excel, and PowerPoint; ability to create spreadsheets, use formulas, sort and filter data, create graphs, and import or export information.
Ability to move data between applications, embed files, and send documents to configured printers.
Basic math skills, including multiplication, division, and percentages.
Strong attention to detail, problem-solving skills, and commitment to quality.
Professional communication, customer service, and interpersonal skills.
Ability to manage routine tasks, prioritize production requirements, and meet deadlines.
Ability to coach and mentor coworkers and work effectively with customers and team members.
Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.

Nice To Haves

Experience with print production, digital printing, office equipment, document processing, or finishing equipment is beneficial.

Responsibilities

Operate digital, color, and high-volume printing, copying, finishing, folding, and inserting equipment.
Receive, review, electronically log, schedule, estimate, and track customer production jobs.
Prepare, inspect, and optimize files for print quality, including fonts, image resolution, and registration.
Perform quality inspections before, during, and after production runs to ensure customer requirements are met.
Operate standard finishing equipment, including paper cutters, laminators, and hole punchers.
Sort, scan, index, convert, and distribute hardcopy and electronic documents.
Integrate variable-data files into print formats using established templates and perform basic document design and file management.
Maintain production files, backups, job records, reporting logs, and billing information.
Operate, clean, and perform routine maintenance on office and production equipment.
Troubleshoot equipment and production issues, contact service personnel, and coordinate third-party vendor support as needed.
Apply asset tags, update databases, track equipment moves and changes, collect meter readings, and coordinate office equipment supplies and services.
Process and distribute incoming and outgoing faxes, maintain billing logs, and complete basic forms and data entry.
Provide basic equipment training to customer end-users and assist with coaching and mentoring coworkers as needed.
Lift and move materials and equipment weighing up to 50 pounds.
Follow established procedures and develop work processes or templates when needed to improve production efficiency.