Delivery Ops - Print Production Level 3

Metasysinc•Middletown, PA

About The Position

The Delivery Ops - Print Production Level 3 role supports customer print and office-equipment operations, including receiving and logging jobs, producing and finishing printed materials, maintaining equipment and asset records, and meeting customer delivery and output requirements. The position performs routine, defined tasks and may develop work processes or templates. It is based in Middletown, Pennsylvania, is a 12-month contract, and is scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. Candidates who receive an offer must successfully complete a background check and drug test as a condition of employment. Education verification is required.

Requirements

At least one year of experience in a customer service environment.
High school diploma or equivalent.
Post-high-school technology training or experience.
Computer proficiency, including functional PC use and intermediate use of Microsoft Word, Excel, and PowerPoint, as well as the web, internet, and intranet.
Ability to create spreadsheets, use standard formulas, sort and filter data, create graphs, import and export information, embed files in applications, and move data between Word and Excel.
Ability to locate and use network-attached devices, drives, files, and printers.
Ability to send and receive email; find, open, and save documents and files; perform data entry; browse the web using Internet Explorer; and send documents to a preconfigured printer.
Basic math skills, including division, multiplication, and percentages.
Business maturity and professionalism.
Ability to coach and mentor co-workers.
Ability to lift and move up to 50 pounds.
Successful completion of a background check and drug test as a condition of employment.
Education verification.

Responsibilities

Operate digital, color, high-volume printing and copying equipment, as well as standard finishing equipment such as paper cutters, inserters, laminators, and hole punchers.
Receive, review, and electronically log customer jobs; estimate, schedule, and track incoming production jobs.
Operate office and production equipment, including printers, copiers, fax machines, and scanners.
Apply asset tags to office equipment and update the asset database; track and coordinate equipment moves, additions, or changes at customer accounts.
Clean and maintain office equipment when necessary and perform operator maintenance.
Process and distribute incoming and outgoing faxes and maintain logs for billing purposes.
Process basic forms, update information using a PC, and collect and submit meter reads.
Troubleshoot issues to complete production, delivery, and output requirements; collect data and contact service personnel about print or copy equipment issues using designated PC applications.
Inspect output quality before, during, and after production runs.
Sort and scan hardcopy materials or other media for printed documents or digital formats; perform file and document conversion using standard software.
Optimize document design for quality and reproduction, and inspect files for issues such as fonts, image resolution, and image registration.
Track and store jobs for customer reuse, including backing up files; index electronic materials to media such as CD-ROM, disk, or tape for reproduction and distribution.
Integrate variable-data files into print formats using provided templates.
Operate high-volume folding and inserting mail equipment.
Maintain reporting logs and information for billing.
Provide minimal equipment training to customer end-users.
Engage Client or non-Client third-party vendors to support customer purchases of supplies and services as required.
May develop work processes or templates.
Coach and mentor co-workers.