Delivery Ops - Print Production Level 3 (shifts)

Metasysinc•Louisville, KY

About The Position

The Delivery Ops - Print Production Level 3 role supports customer print and office-equipment operations in Louisville, Kentucky. This is a 12-month contract scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The position operates digital, color, high-volume printing, copying, finishing, folding, and inserting equipment; receives and tracks customer jobs; prepares and inspects files and output; and maintains equipment, job records, and billing information. The role also coordinates office-equipment assets, processes fax and document workflows, resolves production issues, and may provide basic equipment training to customer end-users. Candidates receiving an offer must successfully complete a background check and drug test as a condition of employment.

Requirements

At least 1 year of experience in a customer service environment.
High school diploma or equivalent.
Post-high-school technology training or experience.
Functional PC skills, including keyboard and mouse use; data entry; locating and using network devices, drives, files, and printers; sending and receiving email; and finding, opening, and saving documents and files.
Intermediate use of Microsoft Word, Excel, and PowerPoint, as well as web, Internet, and Intranet tools.
Ability to create spreadsheets, use standard formulas, sort and filter data, create graphs, import and export information, embed files in applications, and move data between Word and Excel.
Ability to use Internet Explorer for browsing and send documents to a preconfigured printer.
Basic math skills, including division, multiplication, and percentages.
Business maturity and professionalism.
Ability to coach and mentor co-workers.
Ability to lift and move up to 50 pounds.
Successful completion of a background check and drug test as a condition of employment for candidates who receive an offer.

Responsibilities

Operate digital, color, high-volume printing and copying equipment, as well as standard finishing equipment such as paper cutters, inserters, laminators, and hole punchers.
Receive, review, electronically log, estimate, schedule, and track customer production jobs.
Operate office and production equipment, including printers, copiers, fax machines, and scanners.
Apply asset tags to office equipment and update the asset database; track and coordinate equipment moves, additions, and changes at customer accounts.
Clean and maintain office equipment when necessary and perform operator maintenance on equipment.
Process and distribute incoming and outgoing faxes and maintain logs for billing purposes.
Process basic forms and update information using a PC; collect and submit meter reads.
Identify and resolve issues to meet production, delivery, and output requirements; collect data about print/copy equipment issues and contact service personnel using specified PC applications.
Perform quality inspections before, during, and after each production run.
Sort and scan hardcopy materials or other media for printed documents or digital formats; application training may be provided as needed.
Optimize document design for quality and reproduction; inspect files for issues such as fonts, image resolution, and image registration.
Track and store jobs for future customer reuse, including backing up files.
Index electronic materials to media such as CD-ROM, disk, or tape for reproduction and distribution.
Integrate variable-data files into print formats using provided templates.
Operate high-volume folding and inserting mail equipment.
Convert files and documents using standard software.
Maintain reporting logs and billing information.
Provide minimal training to customer end-users on equipment.
Engage Client or non-Client third-party vendors to support purchases of customer supplies and services as required.
May develop work processes or templates.
Demonstrate or provide coaching and mentoring to co-workers as needed.