Print Production Level 3

Computer Task Group, Inc • Louisville, KY

4d • Onsite

About The Position

The Print Production Level 3 operates digital, color, and high-volume print and finishing equipment and supports the full lifecycle of customer production jobs, from intake and scheduling through quality inspection and delivery. The role also prepares and manages hardcopy and electronic documents, checks and optimizes files for reproduction, and maintains production records and stored jobs.

The position includes routine care and troubleshooting of office and production equipment, tracking equipment assets and coordinating equipment changes, and assisting customers and coworkers with equipment use. The employee performs production-related physical tasks, including lifting and moving materials weighing up to 50 pounds.

This is a 12-month hourly consultant role in Louisville, Kentucky, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM and stated pay of $22.00 per hour.

Requirements

• At least one year of customer service experience.
• Post-high-school technology training or equivalent technical experience.
• High school diploma or equivalent.
• Functional PC skills, including keyboard and mouse use, data entry, file management, email, and networked devices.
• Intermediate proficiency with Microsoft Word, Excel, and PowerPoint, including spreadsheets, formulas, sorting, filtering, chart creation, and transferring data between applications.
• Ability to use web-based applications, locate and save documents, and send files to configured printers.
• Basic math skills, including multiplication, division, and percentages.
• Strong attention to detail, problem-solving, organization, and quality control.
• Professional communication skills and ability to work effectively with customers and coworkers.
• Ability to coach and mentor coworkers and manage routine production tasks independently.
• Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.
• Ability to lift and move materials weighing up to 50 pounds.

Nice To Haves

• Experience operating printing, copying, finishing, or related office production equipment.

Responsibilities

• Operate digital, color, and high-volume printing, copying, finishing, folding, and inserting equipment.
• Receive, review, electronically log, schedule, and track customer production jobs.
• Inspect quality before, during, and after production to ensure accurate output and timely delivery.
• Operate office equipment, including printers, copiers, scanners, fax machines, paper cutters, laminators, and hole punchers.
• Prepare, sort, scan, convert, index, and distribute hardcopy and electronic documents.
• Inspect files for formatting issues such as fonts, image resolution, and registration, and optimize layouts for quality reproduction.
• Integrate variable data into print templates and maintain files, backups, and stored jobs for future use.
• Maintain office equipment, perform routine operator maintenance, collect meter readings, and apply asset tags.
• Track office equipment assets and coordinate equipment moves, additions, and changes.
• Troubleshoot production and equipment issues, contacting service personnel or third-party vendors as needed.
• Maintain production, billing, and reporting logs; process basic forms; and update records using a PC.
• Manage incoming and outgoing faxes and coordinate customer supplies and services.
• Provide basic equipment training to customer end-users and assist with coaching and mentoring coworkers.
• Lift and move materials weighing up to 50 pounds and perform other production-related duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED