Principal Trainer - Optesia

Piedmont Healthcare•Atlanta, GA

About The Position

The Principal Trainer is the content expert for assigned Epic application(s) and Piedmont-specific workflows. The role develops and leads application training programs and materials in coordination with other trainers, matching curriculum and delivery methods to users’ roles and workflows. Training supports initial and ongoing needs and the usability and proficiency program led by the Director. Methods may include classroom instruction, web-based learning, remote instruction such as WebEx, one-on-one coaching, and written materials. The Principal Trainer maintains training quality and keeps current with instructional and application best practices. The role participates in go-live events, delivers training, and provides user support both on-site and remotely as needed. In coordination with the Program Manager, Environments, the Principal Trainer builds, tests, and maintains training environments so they closely match production. As a member of the application workgroup, the Principal Trainer participates in workflow design and system build to develop in-depth knowledge of system functionality and workflow rationale. The position assists with application training strategies, policies and procedures, course content, scheduling and coordination, and education and certification management for system-approved applications. It also assists with oversight of training facilities, including construction, technical infrastructure, and devices used to deliver training. As a representative of Information Services, the Principal Trainer establishes and maintains business relationships with Piedmont coworkers, physicians, and others who use or interact with the Epic application suite.

Requirements

Bachelor’s degree in business administration, computer technology or science, or a closely related field; alternatively, four years of relevant work experience in addition to the experience requirement.
Three years of progressively responsible professional experience providing computer-based software training, support, project management, or in a closely related field; alternatively, seven years of this experience in lieu of the degree.
Successfully obtain the appropriate Epic certification for the assigned area of responsibility within 90 days.

Responsibilities

Master assigned Epic application(s) and Piedmont-specific workflows and serve as the content expert.
Develop and lead implementation of application training programs and associated materials in coordination with other Principal Trainers.
Match training content, curriculum, and methods to users’ roles and workflows.
Maintain the quality of training content and curriculum and stay current with instructional and application best practices.
Participate in go-live events, deliver direct training, and provide on-site and remote user support as needed.
Build, test, and maintain training environments in coordination with the Program Manager, Environments, keeping them closely aligned with production.
Participate in workflow design and system build as a member of the application workgroup.
Assist in developing and coordinating application training strategies, policies and procedures, course content, course scheduling, and education and certification management for system-approved applications.
Assist with oversight of training facility management, including construction, technical infrastructure, and training devices.
Establish and maintain business relationships with Piedmont coworkers, physicians, and other users of or people interacting with the Epic application suite.