Principal Trainer - IT Applications

HonorHealth•Phoenix, AZ

3d•Hybrid

About The Position

Under the direction of leadership, the Principal Trainer empowers the community through continuous curriculum development, training, and deployment support for vendor-proprietary enterprise application software. The role trains users on software required to operate clinical, financial, or business systems within a large integrated health system. It uses workflow and application-build knowledge to develop, maintain, and implement training curricula and environments, collaborating with business operations, IT Application Analysts, and other IT personnel to understand system functionality and workflow rationale. The trainer also participates in an on-call support rotation, facilitating after-hours work in support of incidents, upgrades, patches, and project tasks. This position is hybrid and requires residence in Arizona, with travel to any or all HonorHealth and affiliated sites.

Requirements

Associate degree or two years of related work experience in Information Systems, healthcare, or business; alternatively, two years of related education and experience in education, instructional design, or related fields.
Two years of training experience with EMR systems or other software applications, or two years of teaching/instructional-design work experience.
Knowledge of healthcare operations.
Certification for the assigned application must be obtained within the timeframe designated by policy.
Must reside in Arizona.
Must be willing and able to travel to any or all HonorHealth and affiliated sites.

Nice To Haves

Associate degree in a licensed clinical discipline or a non-licensed field.
Bachelor’s degree in healthcare, education, Information Systems, instructional design, or a related field.
Five years of training experience with EMR systems.
Experience developing curricula using e-learning software.

Responsibilities

Facilitate end-user training on proper application use for go-lives, releases and upgrades, optimization requests, project rollouts, and new-employee orientation.
Coordinate with the IT Training Support Specialist and relevant Applications team members and customer stakeholders on training logistics, including courses, classrooms, registrations, and timeframes.
Use creative training delivery methods, such as simulations, e-learning, and other approaches.
Build, prepare, and maintain the training environment as releases and changes occur.
Develop bulletins and end-user tip sheets about new functionality and workflow updates.
Provide at-the-elbow support to new providers and other end users after initial training.
Communicate effectively across organizational levels and serve as a liaison between work teams and operational departments.
Independently prioritize and manage workload, collaborating with team members to adjust priorities based on business needs.
Collaborate with the EMR team, IT analysts and management, and customer stakeholders to build and lead workflows that optimize applications and translate into effective training content.
Conduct regularly scheduled meetings with operations to ensure curricula align with role workflows.
Review application enhancements and upgrades and assist IT analysts and customer stakeholders in developing implementation plans.
Assist the IT Training Support Specialist in developing training-delivery plans aligned with project timelines.
Use the IT Project Management toolset to complete initiatives successfully.
Travel to any or all HonorHealth and affiliated sites.
Perform other assigned duties and comply with HonorHealth policies, procedures, mission, vision, and values.
Participate in an on-call rotation supporting incidents, upgrades, patches, and project tasks outside regular work hours.