IT Applications Administrator

LUMA Energy•Santurce - Lucchetti, PR

About The Position

The IT Applications Administrator supports and monitors the daily operation, configuration, and integration of enterprise applications to maintain system stability, security, and alignment with business objectives. The role collaborates with business units, IT teams, and vendors to coordinate updates, troubleshoot issues, and provide technical support that enhances application performance, operational continuity, and the end-user experience. The administrator monitors application performance and usage, resolves user issues, provides technical guidance, and develops custom reports and dashboards. The role configures application settings, workflows, permissions, and security profiles; maintains documentation and configuration standards; coordinates integrations with connected business systems; and manages environment refreshes and version control. It also plans and coordinates application patches and upgrades, tests changes in staging before production deployment, and works with stakeholders to identify and implement improvements. The position follows company policies and applicable laws and regulations, and participates in storm restoration tasks and assigned drills.

Requirements

Bachelor’s degree in computer science, Information Systems, Business Analytics, or a related field, or qualifying experience in place of the degree.
Five years of experience supporting enterprise application systems or related technology platforms.
Experience with enterprise applications such as ERP, CRM, HRIS, or industry-specific software.
Working knowledge of SQL and relational databases.
Knowledge of data security and access control principles.
Knowledge of integration and data validation.
Stakeholder collaboration and communication skills.
Analytical problem-solving skills.

Nice To Haves

Experience coordinating application updates, patches, and version upgrades.
Experience with system security, access controls, and data validation.
Bilingual proficiency in English and Spanish.
An associate’s degree in computer science, Information Systems, Business Analytics, or a related field may substitute for the required education when accompanied by at least eight years of experience performing similar functions and at least five years in a previous Specialist role.
A high school diploma or GED may substitute for the required education when accompanied by at least ten years of experience performing similar functions and at least eight years in a previous Specialist role.

Responsibilities

Monitor daily application performance and system usage.
Resolve end-user issues and provide technical guidance.
Deliver custom reports and dashboards to support operational stability and business decisions.
Configure application settings, workflows, and permissions.
Define and maintain user- and role-based security profiles, updating them to meet audit and governance requirements.
Document application configurations, changes, and technical standards.
Coordinate integrations between enterprise applications and connected systems such as ERP, CRM, and HRIS platforms.
Perform system refreshes, validate environment integrity, and maintain version control.
Plan, coordinate, and execute application updates, patches, and version upgrades with vendors and IT teams.
Validate application changes in a staging environment before production deployment.
Collaborate with stakeholders to identify improvement opportunities and implement process enhancements and application modifications.
Follow company policies, procedures, and standards and comply with applicable laws and industry regulations.
Participate in storm restoration tasks and assigned drills.
Perform additional tasks aligned with role expectations and qualifications.