Sr. IT Systems Administrator, IT Applications

SpaceX•Memphis, TN

About The Position

As a Senior IT Systems Administrator, IT Applications, you will serve as a technical leader and subject matter expert for collaborative platforms, particularly the Atlassian suite, including Jira Software, Jira Service Management, and Confluence. You will architect, build, and maintain integrations connecting SaaS tools, CRM, ERP, billing systems, and internal applications, with emphasis on secure, reliable data transformation and real-time synchronization. The role includes identifying automation opportunities, implementing monitoring and alerting, documenting solutions, and partnering with stakeholders to improve organizational efficiency. You will also lead upgrades of Atlassian applications in large, clustered Linux environments, manage complex workflows and schemes, and help mentor others in a fast-paced setting. The position requires deep technical expertise in integrations and Atlassian administration, as well as customer-facing and problem-solving skills. Applicants must meet SpaceX’s stated ITAR eligibility requirements or be eligible to obtain the required authorizations.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline and at least 3 years of hands-on experience designing, implementing, and managing applications in large enterprise environments; alternatively, at least 5 years of that hands-on experience in lieu of a degree.
Experience designing and implementing API integrations using REST, GraphQL, and webhooks.
Experience with scripting, such as Groovy, Python, or Java.
Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations, to conform to U.S. Government export regulations.

Nice To Haves

Strong experience with scripting (Groovy, Python, or Java) and SQL, especially with ScriptRunner.
Strong experience upgrading Atlassian applications such as Jira and Confluence in a large, clustered Linux production environment.
Hands-on experience integrating Atlassian tools with internal systems, CRM, ERP, or billing platforms.
Experience migrating data between application platforms.
Experience working in a fast-paced team environment with strong analytical, problem-solving, and customer-facing skills.
Strong interpersonal skills for communicating with software development teams and other business groups.
Experience leading cross-functional projects and mentoring or training other team members.

Responsibilities

Collaborate directly with customers and stakeholders to gather requirements, troubleshoot issues, and ensure successful project delivery.
Create and maintain detailed technical and user-facing documentation for internal teams and end users.
Design, build, and maintain integrations using RESTful APIs, GraphQL, and webhooks to connect SaaS platforms and internal systems.
Integrate business applications such as CRM, ERP, and billing platforms, focusing on data mapping, transformation, and real-time synchronization.
Identify integration opportunities that improve efficiency, automate processes, and reduce manual work based on operational workflows.
Apply API and security best practices, including authentication, error handling, monitoring, and secure, scalable, reliable integration design.
Integrate alerting and monitoring to ensure application and service performance and reliability.
Support the Atlassian application stack, including Jira Software, Jira Service Management, and Confluence; create and manage complex projects, workflows, schemes, custom fields, and security schemes.
Serve as a subject matter expert for the Atlassian stack.
Support and resolve issues with collaborative applications such as Jira and Confluence.
Develop, test, and deploy upgrades for collaborative applications such as Jira and Confluence.
Help mentor or train other team members.