Principal Trainer - IT Applications

HonorHealth•Phoenix, AZ

2d•Hybrid

About The Position

The IT Application Trainer develops and delivers training and deployment support for vendor-proprietary enterprise applications used in clinical, financial, and business systems across a large integrated health system. Under leadership direction, the trainer uses knowledge of workflows and application configuration to develop, maintain, and implement training curricula and training environments. The role collaborates with operational stakeholders, IT Application Analysts, and other IT personnel to understand application functionality and workflow design. It also participates in an on-call rotation to support incidents, upgrades, patches, and project tasks outside regular hours. The position is based in Deer Valley, Phoenix, Arizona, and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. It is hybrid, and the employee must reside in Arizona. Travel to any or all HonorHealth and affiliated sites is required.

Requirements

An associate degree or two years of work-related experience in Information Systems, healthcare, or business; alternatively, two years of related education and experience in education, instructional design, or related fields.
Two years of training experience with EMR systems or other software applications, or two years of teaching or instructional-design work experience.
Knowledge of healthcare operations.
Obtain certification for the assigned application within the timeframe designated by policy.
Must reside in Arizona.
Must be willing and able to travel to any or all HonorHealth and affiliated sites.

Nice To Haves

Associate degree in a licensed clinical discipline or a non-licensed field from a nursing institution.
Bachelor’s degree in healthcare, education, Information Systems, instructional design, or a related field.
Five years of training experience with Electronic Medical Record (EMR) systems.
Experience developing curricula using e-learning software.

Responsibilities

Facilitate end-user training on proper application use for go-lives, releases and upgrades, optimization requests, project rollouts, and new employee orientation.
Coordinate with the IT Training Support Specialist and other Applications team members and customer stakeholders on training logistics, including courses, classrooms, registrations, and timeframes.
Use creative approaches to training delivery, including simulations, e-learning, and other methods.
Build, prepare, and maintain training environments as releases and application changes occur.
Develop bulletins and end-user tip sheets for new functionality and workflow updates.
Provide at-the-elbow support for new providers and other end users after initial training.
Communicate effectively across organizational levels and choose appropriate oral or written communication methods.
Act as a liaison between work teams and operational departments.
Prioritize and manage individual workload independently, and collaborate with team members to adjust priorities based on business needs.
Collaborate with the EMR team, IT analysts and management, operational stakeholders, subject matter experts, business owners, Clinical Informatics Analysts, end users, and department-based trainers to optimize workflows and develop educationally sound training content.
Conduct regularly scheduled meetings with operations to ensure curricula align with role workflows.
Review application enhancements and upgrades and help develop implementation plans with IT analysts and customer stakeholders.
Assist the IT Training Support Specialist in planning training delivery in line with project timelines.
Use the IT Project Management toolset to support successful completion of initiatives.
Travel to HonorHealth and affiliated sites as needed.
Participate in an on-call rotation supporting off-hour incidents, upgrades, patches, and project tasks.
Perform other assigned duties and comply with HonorHealth policies, procedures, mission, vision, and values.