Epic Provider Principal Trainer

NY United Health Services•Binghamton, NY

19h

About The Position

The Epic Provider Principal Trainer leads the development, delivery, and evaluation of Epic training programs for physicians, advanced practice providers, clinicians, and other end users. As a subject matter expert for assigned Epic applications, this role develops and maintains curricula, training materials, job aids, and learning resources that support organizational goals, Epic standards, and effective system use. The trainer works closely with application analysts to keep training materials, tools, and environments aligned with applications and workflows. The role delivers workflow-based education across the organization and partners with department managers, operational leaders, credentialed trainers, super users, analysts, and project teams. It supports new hires and transfers in transitioning to appropriate workflow training and support, and leads education for new functionality, upgrades, optimization efforts, and system enhancements. The position also maintains and tests training environments, develops e-learning solutions, evaluates training effectiveness, mentors trainers, and provides ongoing end-user support. This is a day-shift position in Epic Training within UHS Information Technology, scheduled for 40 hours per week. The stated compensation range is $33.63–$50.45 per hour, depending on experience.

Requirements

Bachelor's degree in Computer Science, Information Technology, Education, or a related healthcare field; alternatively, three to five years in a training role, preferably in healthcare.
Ability to write and edit curricula for roles requiring training and to create job aids and other training materials.
Strong organizational skills and ability to meet deadlines and attend numerous meetings.
Ability to lead classroom training and present material clearly and confidently.
Self-motivated, with the ability to learn new concepts and job requirements quickly and handle frequent change.
Achieve Epic certification within 90 days of completing assigned Epic training.

Nice To Haves

Current Epic certification(s).
Two to four years of Epic experience.
Experience in adult education or training in healthcare or a related field.

Responsibilities

Analyze clinical and operational workflows, processes, and terminology to develop effective, educationally sound training materials.
Design, develop, and maintain instructor-led, virtual, and e-learning content for Epic applications.
Review application enhancements, upgrades, and releases and create educational materials and training plans to support adoption.
Maintain Epic training environments, curricula, learning management content, and training documentation.
Build, test, troubleshoot, and maintain training environments for accuracy and functionality.
Ensure training materials and classroom instruction comply with organizational policies, procedures, and Epic standards.
Deliver training to new hires, providers, clinicians, and other end users across multiple care settings.
Educate and mentor credentialed trainers and analysts supporting workflow-specific training initiatives.
Monitor trainer performance, curriculum adherence, workflow knowledge, and Epic proficiency.
Lead training for software upgrades, optimization projects, and new Epic functionality implementations.
Collaborate with Epic analysts and operational stakeholders to develop role-based training plans and communication strategies.
Participate in application testing, workflow validation, and readiness activities before production deployments.
Provide hands-on end-user support, guidance, and troubleshooting, and document issues and improvement opportunities.
Evaluate training effectiveness using feedback, assessments, and performance metrics and implement improvements.
Partner with department managers, credentialed trainers, and super users to transition new hires and transfers to appropriate second-level workflow training and support.
Maintain a strong customer-service focus, respond promptly to training and support needs, and foster collaboration across teams and departments.
Lead the credentialing process for identified staff.

Benefits

Medical, dental, and vision coverage for employees working 24 or more hours per week, beginning the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary benefits including pet insurance, legal services, and identity theft protection.
PTO accrual beginning on the first day.
403(b) retirement plan with company match.
Flexible spending accounts and access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 EAP counseling and virtual mental health support.
PTO donation program.
Access to professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement, clinical ladders, and internal mobility opportunities.
Team events, volunteer days, peer recognition, and engagement initiatives.