EPIC Trainer I
About The Position
The Credentialed Trainer trains end users on AltaMed technical and clinical systems and applications, including Ambulatory Electronic Health Records (EMR), the Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. The role validates and trains AltaMed staff on workflows for new or updated core software products across a variety of audiences, using training materials. The trainer works with the PT on special projects or assignments and keeps curriculum current as software is upgraded or built. During clinical system implementations, the trainer may serve as a primary credentialed trainer under the guidance of the PT and Training Manager, taking ownership of assigned tasks within the project scope. The role also supports end users one-on-one in clinics or other healthcare-related environments and assists with Tip Sheet development.
Requirements
- At least 2 years of direct, progressive experience implementing Electronic Health Records systems in a large healthcare organization.
- At least 1 year of experience in performance improvement, project management, or program management.
- Previous experience supporting EPIC training and certification programs.
- At least 1 year of technical training experience with Epic System for clinical staff, including providers, nurses, and MAs, and knowledge of adult training principles.
- At least 1 year of experience in education, organizational development, or a training-related position.
- Experience maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
- Intermediate proficiency with Windows-based applications, including Word, Excel, PowerPoint, Visio, Project, and SharePoint.
Nice To Haves
- Bachelor's degree in healthcare, IT, computer science, or a related area preferred.
- Instruction at a traditional secondary, collegiate, or adult school level, or 2 years of technical training experience with medical/dental devices preferred.
- At least 1 year of Program/Project Management experience providing cross-functional coordination preferred.
- Experience rolling out complex training programs to a large population (1,500+ people) preferred.
- Experience providing thoughtful analysis of curriculum and feedback to improve learning outcomes is highly desirable.
- Experience supporting EPIC training efforts at various stages of go-live preferred.
- Experience working in a healthcare environment related to clinical and business system applications, training, and education preferred.
- Informatics certifications or credentialing are a plus.
Responsibilities
- Train end users on AltaMed technical and clinical systems and applications.
- Validate and train staff on workflows for new or updated core software products, using training materials.
- Work with the PT on special projects or assignments.
- Keep curriculum current as software upgrades and builds change.
- During clinical system implementations, potentially serve as a primary credentialed trainer under the guidance of the PT and Training Manager.
- Complete assigned tasks within the implementation project scope.
- Support end users one-on-one in clinics or other healthcare-related environments.
- Assist with Tip Sheet development.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
- May qualify for discretionary bonuses or incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
