EPIC Trainer I
About The Position
The Credentialed Trainer trains end users on AltaMed technical and clinical systems and applications, including ambulatory electronic health records (EMR), the Managed Care Referral System, customer relationship management (CRM), Interactive Intelligence (ININ), and other technical systems. The role validates and trains workflows for AltaMed staff on new or updated core software products, serving a variety of audiences and using training materials. The trainer works with the PT on special projects or assignments and keeps curriculum current as software is upgraded or built. During clinical system implementations, the trainer may serve as a primary credentialed trainer under the guidance of the PT and Training Manager, taking ownership of assigned tasks within the project scope. The role also provides one-to-one end-user support in clinics or other healthcare-related environments and assists with Tip Sheet development.
Requirements
- At least 2 years of direct progressive experience implementing Electronic Health Records systems in a large healthcare organization.
- At least 1 year of experience in performance improvement, project management, or program management.
- Previous experience supporting EPIC training and certification programs.
- At least 1 year of technical training experience with Epic System for clinical staff, including providers, nurses, and MAs, and knowledge of adult training principles.
- At least 1 year of experience in education, organizational development, or a training-related position.
- Experience maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
- Intermediate proficiency with Windows-based applications, including Word, Excel, PowerPoint, Visio, Project, and SharePoint.
Nice To Haves
- Bachelor's degree in healthcare, IT, computer science, or a related area.
- Instruction at a traditional secondary, collegiate, or adult school level, or 2 years of technical training experience with medical or dental devices.
- At least 1 year of Program/Project Management experience providing cross-functional coordination.
- Experience rolling out complex training programs to a large population of 1,500 or more people.
- Experience providing thoughtful analysis of curriculum and feedback for improved learning outcomes.
- Experience supporting EPIC training efforts at various stages of go-live.
- Experience working in a healthcare environment related to clinical and business system applications, training, and education.
- Informatics certifications or credentialing.
Responsibilities
- Train end users on AltaMed technical and clinical systems and applications.
- Validate and train workflows for staff using new or updated core software products.
- Train staff using training materials for a variety of audiences.
- Work with the PT on special projects or assignments.
- Keep curriculum up to date with software upgrades and builds.
- Serve, when assigned, as a primary credentialed trainer during clinical system implementations under the guidance of the PT and Training Manager.
- Complete assigned tasks within the implementation project scope.
- Provide one-to-one end-user support in clinics or other healthcare-related environments.
- Assist with Tip Sheet development.
- Provide thoughtful curriculum analysis and feedback to improve learning outcomes.
- Maintain collaborative relationships with internal personnel, business owners, and stakeholders.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid Time Off and holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
- The role may qualify for discretionary bonuses or incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
