Epic Trainer

UnitedHealth Group•Farmington, CT

2d•$72,800 - $130,000•Hybrid

About The Position

The Epic Trainer delivers training on ProHealth Physicians’ Epic applications to staff through classroom, online, and one-on-one instruction. The role provides go-live and post-go-live coaching and support, conducts workflow analysis and process design, and trains staff in connection with implementation and Epic. The trainer also assists with revising technical and non-technical end-user manuals and developing classroom training materials for clinical and non-clinical users of ProHealth’s information systems. The position is full-time, 40 hours per week, Monday through Friday. Employees must be flexible to work schedules during normal business hours of 8:00 a.m. to 5:00 p.m. EST, and occasional overtime may be necessary. The schedule is office-based, with four in-office days per week at 3 Farm Glen Blvd, Farmington, CT. The role includes on-the-job training aligned with the employee’s schedule and may require domestic travel up to 50% of the time, as well as driving to training locations within the market. ProHealth Physicians is part of the Optum family of businesses. The organization describes its work as supporting community health and well-being through teamwork, medical resources, and a commitment to care and service.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 1 year of experience working in a healthcare delivery setting or physician practice.
Experience in Epic.
Reliable mode of transportation and a valid driver’s license.
Presentation skills.
Ability to drive to training locations as needed within the market.
Ability to travel domestically up to 50% of the time.
Skills using Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Ability to work full-time, 40 hours per week, Monday through Friday, with flexibility during normal business hours of 8:00 a.m. to 5:00 p.m. EST and occasional overtime as needed.
Strong written and verbal communication skills.
Self-starter who can take direction and develop approaches and solutions.
Excellent multitasking skills.
Ability to take ownership of training processes and focus on creating an enriched training experience.
Strong interpersonal communication skills, including building positive relationships, using tact in sensitive situations, listening to varied points of view, and relating well to others at all levels.
Ability to reside within commuting distance of the Farmington, Connecticut office.
Ability to secure sensitive company documents, if applicable.
Ability to establish a dedicated work area separated from other living areas and providing information privacy.
Must live where a UnitedHealth Group-approved high-speed internet connection is available or have existing high-speed internet service.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Nice To Haves

Bachelor’s degree in healthcare, business, computer science, information sciences, or a related field; equivalent experience or an alternative degree may be considered in lieu of education.
Epic Certification.
Revenue Cycle, Cadence, and Prelude experience.
Experience creating and presenting Epic training to adult learners.

Responsibilities

Deliver training one-on-one, online, or in a classroom.
Provide go-live and post-go-live coaching and support.
Conduct practice site visits and provide application support for assigned clinical and non-clinical regions.
Conduct workflow analysis and process design and train staff in connection with implementation and Epic.
Assist with developing new training materials.
Assist with revising technical and non-technical manuals and classroom training materials for end users.
Support various ProHealth programs related to Epic applications.