Epic Trainer

UnitedHealth Group•Everett, WA

2d•$72,800 - $130,000•Hybrid

About The Position

The Epic Trainer prepares, facilitates, and follows up on Epic training activities for the Optum Health Networks team. The trainer works directly with OHN leadership and within an assigned market, serving as a training resource for clinical and operations staff. The role trains new hires, learners in Epic Thrive sessions, and staff during bi-annual Epic upgrades, and may also train other applications as required. This is an office-based position requiring four in-office days per week at 7600 Evergreen Way, Everett, Washington. The posting also describes flexibility for eligible employees who live in Indianapolis, Indiana, or Ohio to work remotely, and lists telecommuting requirements including living within commutable distance of the Everett office. Employees must be flexible to work schedules during normal business hours of 8:00 a.m. to 5:00 p.m.; occasional overtime may be necessary. Travel to training sites is required as needed, up to 10% of the time. On-the-job training is provided, with training hours based on the schedule or discussed on the first day of employment. The role calls for an independent, self-motivated contributor who can communicate complex subject matter clearly, build positive relationships, and facilitate engaging learning experiences. The position offers a salary range of $72,800 to $130,000 annually for full-time employment, along with a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements.

Requirements

High school diploma/GED or equivalent years of work experience.
Must be 18 years of age or older.
At least 3 years of Epic experience in a provider practice setting and/or equivalent EHR/provider-practice-related training experience.
At least 2 years of training experience.
Successfully pass the Epic credentialing panel for assigned applications within 60 days of starting.
Presentation skills.
Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision, with a high degree of self-motivation, versatility, and flexibility.
Ability to learn quickly, tackle new opportunities and challenges, and synthesize and articulate complex subject matter so it is easily understood.
Experience with computers and Windows-based programs.
Proficiency in Microsoft Office Suite, particularly Teams meetings.
Reliable mode of transportation.
Ability to work a flexible schedule and travel locally and non-locally to off-site training locations as needed, up to 10% of the time.
Valid state-issued driver's license.
Ability to work full time and be flexible across shift schedules during normal business hours of 8:00 a.m. to 5:00 p.m.; occasional overtime may be required.
For remote work, reside within commutable distance of the office at 7600 Evergreen Way, Everett, Washington.
For remote work, keep company-sensitive documents secure, if applicable; maintain a dedicated work area separated from other living areas that protects information privacy; and live where an approved high-speed internet connection is available or have existing high-speed internet service.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.
Strong interpersonal communication skills, including building positive relationships, using tact in sensitive situations, listening to different viewpoints, and relating well to people at all levels.
Effective written and oral communication skills to foster team collaboration and a supportive learner environment.

Nice To Haves

Familiarity with Learning Management Systems.
Background in Instructional Design.
Self-starter who can take direction and develop approaches and solutions.
Excellent multitasking skills.
Takes ownership of training processes with a focus on creating an enriched training experience.
Engaging facilitator who can structure presentations, training, workshops, or meetings and manage group dynamics.

Responsibilities

Train Epic applications for new hires, learners participating in Epic Thrive sessions, and participants during bi-annual Epic upgrades.
Train in-person and virtual classes.
Participate in coordinating the training scheduling process.
Monitor and respond to training service ticket requests.
Support the training team by inboxing incoming requests.
Use the learning management system to facilitate training sessions, take attendance, make learner adjustments based on needs, and load training content.
Participate in upgrade and merger and acquisition projects.
Travel to training sites as required.
Serve as a training resource for clinical and operations staff.
Prepare, manage, and maintain training classrooms.
Train other applications as required.
Perform additional duties as assigned.