Lead Epic Credentialed Trainer
About The Position
The Lead Epic Credentialed Trainer (CT) provides leadership in integrating Epic systems expertise, adult learning principles, and education delivery across the ambulatory health system. The position partners with Principal Trainers (PTs), Credentialed Trainers, educators, analysts, IT colleagues, operational leaders, and subject matter experts to communicate Epic updates, distribute training content, and support clinical and non-clinical workflows. Areas of focus include patient care, scheduling, registration, referrals, reporting, and operational processes. The Lead CT conducts onsite, remote, and classroom training; leads 30-, 60-, and 90-day competency follow-ups; and supports new-hire development. The role may assist with building and modifying Epic scheduling templates. As a subject matter expert in Epic reporting tools, work queues, and referrals, the Lead CT delivers advanced training and troubleshooting support to promote staff proficiency, workflow efficiency, patient care, administrative coordination, and system adoption. The position mentors and supports CTs and PTs, develops training tools and resources, applies adult learning theory and instructional design practices, and adapts content to evolving organizational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves light physical work and a reasonable expectation of exposure to blood-borne pathogens. Duties described are not exhaustive; other duties may be assigned.
Requirements
- Associate’s degree required.
- Three to five years of experience working in ambulatory care or a related healthcare field.
- Demonstrated knowledge of staff development theory and/or principles of adult learning.
- Epic Credentialed Trainer.
Responsibilities
- Collaborate with Principal Trainers and Credentialed Trainers to communicate Epic updates, distribute training content, and share critical system information for front office and patient access staff.
- Lead onsite training, conduct 30-, 60-, and 90-day competency assessments, and facilitate new-hire development for clinical and non-clinical Epic workflows.
- Train staff on workflows including scheduling, registration, referrals, clinical documentation, medication administration records (MAR), injection tracking, and related processes.
- Support building and modifying Epic scheduling templates to optimize front office workflows and patient access.
- Deliver remote, classroom, and onsite training tailored to varied audiences.
- Mentor and support CTs and PTs to promote consistent, high-quality training delivery and provide troubleshooting assistance within front office operations.
- Provide advanced training in Epic reporting tools, work queues, and referrals.
- Develop training tools and resources to support front office managers and staff in ongoing employee development and Epic system adoption.
- Apply adult learning theory and instructional design best practices to address diverse learning styles and operational needs.
- Collaborate with educators, analysts, IT colleagues, and subject matter experts to ensure accurate and effective training delivery.
- Adapt training content and materials to evolving organizational needs and perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement plan with employer match for employees who work more than 1,000 hours in a calendar year
- Paid time off
- Tuition assistance
- Employee referral bonus program
- Paid holidays
- Disability coverage
- Life and AD&D coverage for full-time employees
- Wellness programs
- Employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
