Epic System Analyst I

Yale New Haven Health • Stratford, CT

4d

About The Position

The System Analyst I researches, analyzes, and supports applications, related hardware, and broader ITS systems to meet the needs of the Health System and its departments. The analyst serves as the primary contact and subject matter expert for the application and related IT system, working with department management and teams to build, install, and support applications and understand system requirements. The role coordinates application-area issues arising during projects and analyzes workflows, policies, procedures, and operational constraints. It requires detailed investigation and documentation of operational specifications and application and system functionality.

The analyst works with users to identify project needs, develop proposals, and recommend technology and workflow improvements. The role supports new project and upgrade implementations, troubleshoots end-user questions and problems during training, go-live, and post-go-live periods, and helps users understand how technology can support business needs and adoption. Travel to multiple YNHHS facilities is necessary.

Requirements

• Associate degree preferred, or equivalent experience required.
• One to two years of experience in analysis and support of application technology required.
• Ability to work independently, meet deadlines with minimal supervision, and manage simultaneous tasks.
• Effective communication, problem-solving, and creative solution-development skills.
• Strong organizational, problem-solving, and listening skills; attention to detail; innovative thinking; and ability to inspire others.
• Strong customer-service skills, collaborative teamwork, and ability to take a leadership role in managing end-user relationships.
• Working knowledge of Microsoft Office tools.
• Ability to collaborate, share information to identify root causes, apply prior experience, and escalate problems appropriately.
• Ability to work with stakeholders across teams and adapt to change, ambiguity, and continuous improvement.

Nice To Haves

• Associate degree.
• At least two years of experience in healthcare and/or technology.
• Familiarity with or certification in Epic.

Responsibilities

• Support the implementation and maintenance of applications, related IT systems, and hardware, including analysis, planning, and preparation.
• Create and maintain regular status reports for the immediate manager.
• Coordinate interactions and activities of on-site and off-site vendors.
• Work closely with end users to identify business needs and the benefits of implementing computing solutions, and strive to understand their needs.
• Analyze workflows and document operational specifications and application and system functionality.
• Support new projects and upgrades, and troubleshoot end-user questions and problems during training, go-live, and post-go-live periods.
• Participate in on-call responsibilities and testing.
• Manage, document, and troubleshoot issue and change tickets.
• Travel to multiple YNHHS facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree