Epic System Analyst - Optime/Anesthesia

OhioHealth•WORK AT HOME - OHIO, OH

About The Position

The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. The role develops knowledge of healthcare workflows, system integration, and project delivery practices, partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting. The work supports safe patient care, efficient revenue cycle operations, regulatory compliance, and service-level agreements for supported applications. Analysts work under the guidance of senior analysts, architects, and technical leads, follow standards that safeguard application integrity and security, and contribute to continuous improvement. The role has two closely related focus areas—Application Build and Application Training—with emphasis varying by team assignment. Both focus areas include stakeholder requirements gathering, workflow analysis, design documentation, project support, and maintaining system documentation. The Application Build focus configures and deploys Epic records, tools, and workflows; plans and executes testing; validates interfaces and downstream processes; coordinates releases and upgrades; provides go-live and ongoing support; and collaborates on integrations, data, compliance, and risk management. The Application Training focus supports role-based curriculum design and maintenance, training environment readiness, communications about releases, and management of training-related requests and incidents. The position requires a bachelor's degree in computer science, information technology, healthcare administration, or a related field, plus 1–3 years of system/application analysis, support, or related IT experience; healthcare experience is preferred. In lieu of a degree, 5+ years of relevant experience may qualify. Epic application and healthcare workflow experience, requirements gathering, workflow design, testing, familiarity with ITIL/change control/SDLC/governance and project methodologies, clear communication, documentation, and cross-functional collaboration are required. Work shift is day, with 40 scheduled hours per week.

Requirements

Bachelor's degree in computer science, information technology, healthcare administration, or a related field; alternatively, 5+ years of system/application analysis, support, or related IT experience may substitute for the degree.
1–3 years of system/application analysis, support, or related IT experience; healthcare experience is preferred.
Experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT experience.
Strong requirements-gathering, workflow-design, and testing skills.
Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile project methodologies.
Ability to communicate with clinical and operational stakeholders and managed service providers, and to produce clear documentation.
Demonstrated ability to support small- to medium-sized initiatives and collaborate effectively with cross-functional teams.
For the Application Training role: Epic Training Environment Build certification or proficiency, or ability to obtain it within the required timeframe, and at least one year of training-environment build or application-support experience.

Nice To Haves

Epic Principal Trainer certification(s), or ability to obtain them within the required timeframe.
For the Application Build role: current Epic certification or proficiency in one or more relevant modules, such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
For the Application Build role: at least one year of Epic build/configuration experience, or demonstrated ability to learn and apply build standards quickly.
Exposure to system integration concepts such as HL7 and FHIR, and interface testing.
Exposure to reporting and data concepts or tools such as Clarity/Caboodle, SlicerDicer, Reporting Workbench, and Radar.
Prior work in patient access, billing, coding, finance, or clinical operations relevant to the modules supported.
ITIL Foundation certification.
Certifications in one or more Epic applications.
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Knowledge of healthcare regulations and compliance standards.
Familiarity with cloud computing platforms such as AWS or Azure.
Experience with business intelligence and analytics tools.

Responsibilities

Gather and refine stakeholder requirements, map current-state workflows, and design Epic builds aligned with operational goals and policy.
Create and maintain specifications, decision logs, design documents, and documentation for system configurations, workflows, and support procedures.
Conduct gap analyses for configuration or workflow changes related to upgrades, regulatory changes, and new initiatives.
Support small projects and enhancements related to system implementations and upgrades, follow established project methodologies, and complete assigned work on time.
Configure Epic records, master files, and tools such as profiles, rules, security classes, and workflows in accordance with approved designs.
Maintain environment parity and follow change-management and build-naming conventions.
Develop and execute unit, integrated, and user acceptance test plans; log and resolve defects; and document test evidence.
Validate interfaces, printing, reporting, and downstream workflows, and confirm regression-test coverage for upgrades.
Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
Provide go-live and post-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
Manage service requests and incidents through triage, documentation, and root-cause analysis, meeting service-level agreements with guidance as needed.
Support Epic and other enterprise applications as assigned, and collaborate with IT and operational teams on cross-application impacts and integrated workflows.
Collaborate with interface teams on HL7, FHIR, PDF, CCD/CCDA, and other exchange workflows.
Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting; help maintain consistent data integrity and metric definitions.
Support regulatory readiness, audits, policy alignment, privacy and security controls, sensitive-record handling, and audit trails.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
Support the design and delivery of role-based training aligned with operational workflows and organizational standards.
Maintain and update the CareConnect curriculum with training leadership, following established build and validation processes and incorporating learner and stakeholder feedback.
Support the build, maintenance, and readiness of training environments, and communicate system releases and upgrade impacts to training stakeholders through approved channels and templates.
Manage training-related end-user requests and incidents, support triage and resolution within service expectations, and escalate when appropriate.
Document incidents and resolutions, collaborate with IT and operational partners to identify trends, and recommend preventative and support-process improvements.